Job Description:
• Support the Auto Physical Damage Operation by handling material damage claims for insurance policies written by the Interinsurance Exchange
• Conduct physical inspections and complete accurate, thorough vehicle repair estimates
• Determine accident-related damages and vehicle repairability
• Communicate with insureds, claimants, repair facilities, internal claims staff, and others about claim, repair, coverage, and policy processes
• Document estimated damage with photos and detailed descriptions in company claim systems
• Negotiate within settlement authority to resolve claims, including disputes regarding repair costs or coverage
• Coordinate with internal departments
• Respond quickly and effectively to customer needs, inquiries, and problems
• Assist with catastrophe duties as required
• Exercise discretion and independent judgment in analyzing and solving complex losses
• Determine policy obligations by assessing damage and comparing it with the facts of loss
• Independently resolve claim exposures within level of authority
Requirements:
• Advanced understanding of automotive repair processes, vehicle systems and damage assessment
• Ability to accurately estimate repair costs
• Detailed understanding of estimating software platforms
• Knowledge of Microsoft Office suite, general computer software and advanced line of business technical software skills required
• CCC Estimating Platform
• Excellent organization and planning recognition skills required
• Excellent oral and written communication skills required
• Interpersonal skills required
• Customer service experience required
• Ability to identify and resolve complex issues related to damage assessment and repair cost
• Commitment to continuous education
• Must be flexible to assist on Catastrophe duty within the extended organization
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence
• I-CAR Platinum or ASE certifications preferred
• 4-6 years Claims experience preferred
• 4-6 years Estimating experience preferred
• Associate, vocational, or bachelor's education or equivalent combination of education and experience preferred
Benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Incentive program based upon the achievement of organization, team and personal performance