Description
We’re on the hunt for a relationship-driven Author Relations Manager to build strong partnerships with mod creators and help them thrive across the Overwolf ecosystem.
As our Mod Author Champion, you’ll work closely with creators across a wide range of games, helping them improve their mods and achieve long-term success. You’ll combine relationship management, product thinking, community insights, and data to advocate for our authors’ needs and turn their feedback into meaningful action.
So if you’re a fast, creative thinker who can navigate complex relationships, bring structure to ambitious projects, and collaborate effectively with teams and companies of all sizes – come join our adventure.
Responsibilities
- Own and nurture relationships with mod authors, supporting them and setting them up for success.
- Partner with mod authors on strategy, user experience, product improvements, and retention.
- Develop a deep understanding of our authors’ needs and priorities, translating their feedback and data into actionable insights.
- Collaborate with internal teams – including Research and Development, Marketing, Quality Assurance, Support, Product, and Operations – to ensure our mod authors have everything they need.
- Lead the execution of author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy.
- Stay up to date with relevant modding communities, identifying and communicating feedback, emerging issues, and overall sentiment.
Requirements
- At least 1 year of experience in customer success, developer relations, or a related field.
- Passion for PC gaming and hands-on experience across multiple genres.
- Active participation in online gaming communities.
- Native-level proficiency in both written and spoken English.
- Active daily use of Discord – a must.
- Strong understanding of internet culture and online community dynamics.
- Flexibility to work outside standard hours when needed to support authors across time zones.
- Ability to work effectively both independently and collaboratively.
- Ability to manage multiple projects and tight deadlines in a fast-paced environment.
- Creative, resourceful approach to solving complex issues.
- Exceptional analytical skills and the ability to turn data into actionable insights.
- A keen eye for product design and user experience.
- High level of attention to detail.
- Strong interpersonal skills and a friendly, positive, proactive attitude.
Bonus Points
- Knowledge of ARK modding.
- Ability to speak fluent creator, product, data, and internet – all in one Discord thread.
1+ year in customer success, developer relations, or related work; PC gaming and online community experience; fluent English; Discord use; analytical, interpersonal, organizational, and project management skills.
Key Responsibilities
- nurturing relationships
- leading projects
- analyzing data
Skills & Tools
Discord
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — London, England, United Kingdom
- Languages: English
About Overwolf
A gaming platform that helps creators build and distribute user-generated content for games. — Industry: Information Technology