Everforth ECS is seeking Atlassian Government Cloud Operations Lead to
work remotely.
ECS is seeking an experienced Atlassian Government Cloud (AGC) Operations Lead
to support the migration of Atlassian Datacenter to AGC and lead ongoing
modernization efforts for the Department of Homeland Security
(DHS). You'll design, stand up, and manage end-to-end operations, maintenance,
and tiered support for an enterprise FedRAMP Moderate AGC
environment. You'll establish a modern IT Service Management capability using
Jira Service Management and lead a team of administrators and help desk
specialists.
Salary Range: $110,000-$130,000
General Description of Benefits [https://ecstech.com/careers/benefits]
Qualifications
Bachelor's degree in Computer Science, Information Security or related
field.
Ability to obtain DHS Public Trust security clearance.
Minimum 6 + years of project management experience
Experience in IT operations, systems administration, and enterprise help
desk/service desk management
Proven track record standing up tiered ITIL-aligned operations in enterprise
or federal environments
Demonstrated experience leading support teams, managing queues, and mentoring
administrators
Strong knowledge of cloud SaaS operational models, Agile frameworks, and
vendor escalation management
Excellent communication skills with ability to draft executive dashboards,
runbooks, and SOPs