This is a Fully Remote Job
About Our Client:
The organization operates in the B2B SaaS industry, focusing on CRM data integrity. It addresses the challenge of maintaining clean, reliable CRM data over time by providing a platform that defines data standards, continuously applies them, and monitors data conformity. Its tools are used by over 700 customers to manage CRM data quality within platforms like HubSpot and Salesforce.
The organization supports businesses in ensuring their CRM data remains accurate and governed, which is increasingly important as AI agents use this data for decision-making.
About the Opportunity:
The ASSOCIATE CUSTOMER SUCCESS ENGINEER will manage a portfolio of customers through onboarding, active usage, renewal, and expansion stages. This role is designed to build strong customer relationships and act as a strategic advisor, guiding customers to transition from basic data cleanup to using the platform as a governed data layer for their CRM and AI initiatives. The position drives adoption, optimizes usage, and supports customers in understanding and maximizing the value of the platform.
Responsibilities:
Drive customer adoption from one-off cleanup to using the platform as a governed data layer
Identify opportunities for new use cases and expand platform usage
Review and optimize customer workflows to improve efficiency and reduce risks
Provide feedback on customer configurations and escalate complex issues
Share best practices and patterns observed across accounts
Help customers articulate impact and ROI for renewals and budget justification
Engage customers during key moments such as scaling usage and renewals
Align customer accounts with broader company initiatives
Address objections with clear differentiation and technical explanations
Requirements:
1-2 years experience in Customer Success, onboarding, solutions consulting, or similar technical customer-facing role at a B2B SaaS company
Strong communication skills across chat, email, and video calls, capable of simplifying complex topics
Technical aptitude with quick learning ability and product expertise
Familiarity with CRMs and data workflows, such as HubSpot or Salesforce, and ability to troubleshoot
Self-starter with a proactive, action-oriented mindset
Ability to improve processes and propose scalable solutions
Collaborative, positive, and helpful attitude under pressure
Pay Range and Compensation Package:
$50,000 to $70,000 total compensation
0.05% to 0.1% equity
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.