At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Associate Claims Manager? Globe Life is looking for an Associate Claims Manager to join the team!
In this role, you will be responsible for "front-end" claim tasks designed to initiate workflow processes and interact with customers on first contact issues.
This is a remote / work-from-home position.
What You Will Do:
- Receive, organize, and accurately index newly reported claims via RightFax and paper mail, including preparation for scanning.
- Initiate, document, and report results of all First Occurrence phone calls to customers and leadership on a weekly basis.
- Request and provide assistance in obtaining additional information needed from members and providers to process claims.
- Complete check pull report each morning.
- Meet or exceed established productivity and quality standards while concurrently navigating multiple databases, software programs, and online tools.
- Actively attend and participate in departmental meetings, trainings, coaching sessions, and all mandatory compliance training.
- Maintain patient privacy and confidentiality in accordance with HIPAA standards.
- Perform additional duties as assigned.
What You Can Bring:
- High School Diploma required; Associate's or Bachelor's Degree preferred.
- Highly organized and detail-oriented with the ability to compile and review information to make sound decisions.
- Strong interpersonal skills with excellent written, verbal, and typing abilities.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and other basic computer programs.
- Self-motivated and adaptable, with the ability to thrive independently in a fast-paced environment while maintaining a positive, team-oriented attitude.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
High school diploma required; Associate's or Bachelor's degree preferred; proficiency in Microsoft Office Suite; strong organizational, interpersonal, and typing skills; ability to work independently in a fast-paced environment.
Key Responsibilities
- indexing claims
- making phone calls
- processing claims
Skills & Tools
Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word, RightFax
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Globe Life
An insurance company committed to empowering employees and fostering an inclusive, innovative culture. — Industry: Finance