This is a Fully Remote Job
About Our Client:
The organization operates within the beverage technology sector, focusing on transforming beverage delivery and consumption. It addresses environmental challenges by offering a connected beverage platform that eliminates single-use bottles and cans. Serving thousands of customers across the US, Canada, UK, and Ireland, the organization has a significant impact on sustainability by preventing over one billion bottles from waste and is actively investing in expanding its product line.
About the Opportunity:
The ASSOCIATE ACCOUNT MANAGER supports a growing community of customers in direct-to-customer markets. This role is responsible for managing a portfolio of accounts to drive expansion, upgrades, and customer satisfaction. By maintaining proactive and responsive communication, the position fosters long-term customer loyalty and growth.
Responsibilities:
Manage a portfolio of customers to ensure satisfaction and retention
Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
Build and maintain relationships with key contacts as a primary resource for product knowledge
Conduct regular customer touchpoints via email, phone, and video
Accurately track account activity and renewal data in Salesforce
Collaborate with Sales, Operations, and Marketing to address customer needs and identify growth opportunities
Participate in trainings and mentorship to enhance consultative selling and customer success skills
Requirements:
1-2 years of experience in account management, customer success, or client-facing roles
Strong relationship-building and communication skills
Organized and proactive in managing multiple priorities
Curious and motivated to help customers succeed
Experience with Salesforce or CRM is a plus
Interest in sustainability and alignment with the organization's mission
Pay Range and Compensation Package:
Pay range: $88,060—$108,780 USD
Benefits & Perks:
Comprehensive medical, dental, and vision insurance plans with BlueCross BlueShield, 95% employer-paid
401(k) with company match
Flexible PTO plus 12 company holidays and additional paid sick leave
Fully paid parental leave for birth and non-birth parents
Employer-paid disability and life insurance
Wellness and fitness reimbursements
Monthly stipends for cell phone and commuting costs
Onsite snacks, weekly catered lunch, and unlimited beverage access
Social and team-building events including happy hours and values awards
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.