The Application Screening Specialist is a part of Waterton's Centralized
services. The specialist is responsible for conducting applicant screening
activities for communities across the portfolio. This role serves as the primary
point of contact for applicants throughout the screening process, guiding
prospects through identity verification, income verification, and credit
screening requirements while ensuring a positive customer experience. This is a
remote position and work location in the Central and Mountain regions are
preferred.
Responsibilities
Reviews and processes rental applications in accordance with company
screening criteria and established service level standards.
Conducts applicant identity verification, income verification, and credit
screening reviews.
Contacts applicants to obtain missing documentation, clarify discrepancies,
and assist with completing screening requirements.
Provides exceptional customer service throughout the screening process and
serves as a resource for applicant questions.
Collaborates with third-party screening vendors and technology partners to
resolve application issues, verification challenges, and system exceptions.
Identifies potential fraud indicators and escalates suspicious applications
for further review.
Accurately documents application activity, communications, and screening
outcomes in company systems.
Ensures application decisions are made consistently and in accordance with
company policy, fair housing guidelines, and regulatory requirements.
Completes weekly audits of property level standards including rent ready
inspections, move in charges and functions to ensure compliance with the
company policies.
Maintains established turnaround time expectations and productivity
standards.
Communicates screening outcomes and required next steps to prospects, leasing
teams and operational partners.
Assists with audits, quality assurance reviews, and compliance initiatives.
Supports acquisitions, dispositions, lease-ups, and other portfolio
initiatives requiring centralized screening support.
Participates in training programs and process improvement initiatives to
enhance screening efficiency and customer experience
What You’ll Bring- Desired Skills and Experience
Ability to prioritize multiple tasks efficiently
Excellent customer service skills
Ability to work well with others in a team environment
Basic understanding of multifamily housing principles
Yardi experience a plus
High school diploma or equivalent
At Waterton, we recognize that compensation and benefits are important not only
to our associates but to their families as well. We offer a wide variety of
benefits including:
Full suite of benefits including Medical, Dental, Life, Disability, and even
pet insurance
401K + match
Generous paid time off, volunteer time off, and paid holidays
A commitment to life-long learning through learning plans that include
internal and external trainings, as well as consideration for tuition
reimbursement
Commitment to job and career advancement
Typical Base Pay: $25-$30/hour. Pay may vary based on location and/or
experience.
About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to
the successful, nationally recognized real estate investment and property
management firm it is today. As Waterton has evolved and grown, one thing has
remained constant - the drive to achieve results by exceeding expectations. For
over 30 years Waterton remains passionate about delivering an incredible
Resident Experience, which we believe is made possible by offering an
extraordinary experience for our talented associates. We value performance that
delivers experiences that exceed expectations, coupled with an unwavering
commitment to Investor, Guest, and Resident service excellence. Overall we are
a collection of people who strive daily to “find the good and leave it better”.
Waterton welcomes all.
Waterton is an equal opportunity employer. Qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender perception or identity, national origin, age, marital
status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair
Chance Initiative for Hiring, Waterton will consider for employment qualified
applicants with arrest and conviction records.