Note: The job is a remote job and is open to candidates in USA. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. The Global Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts, driving adoption, value realization, and retention.
Responsibilities
- Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention
- Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders
- Developing and executing outcome-based Customer Success Plans
- Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs
- Monitoring customer health, identifying risks, and proactively developing mitigation plans
- Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience
- Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions
Skills
- 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment
- Experience managing enterprise and global customer accounts
- Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
- Experience using CRM and Customer Success platforms such as Salesforce and Gainsight
- Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows
- Experience working with Esko software solutions is a strong plus
Benefits
- Health, dental, vision, and 401(k) with match starting Day 1!
- Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
- Comprehensive health benefits to support you and your family
- Professional onboarding and continuous learning opportunities
- A highly collaborative, global team environment
- Clear career growth and development pathways
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
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