When it comes to creating educational travel adventures that enrich the lives
and fulfill the dreams of more than 100,000 people every year, there's no
organization better than Road Scholar. What's our secret? Dedicated and talented
staff who believe in our mission.
At Road Scholar, we are committed to fostering a culture of inclusivity and
belonging. We believe that by valuing a wide range of perspectives and
experiences, we create a stronger, more innovative organization that reflects
the communities we serve.
In addition, we are dedicated to bringing an environmentally sustainable
organization. From the way we design our programs to how we operate as a team,
we are striving to reduce our environmental impact and create a positive legacy
for future generations.
Join our fast-paced Travel Services team and be a part of one of the nation’s
most dynamic not-for-profit organizations. The Air Booking Coordinator in Travel
Services is responsible for working with domestic and international participants
to book air travel to/from program destination. Providing excellent customer
service in a team structure you will resolve customer’s needs, issues and
finalize air arrangements. The coordinator will become experts in policy and
procedure and make situation decisions based on the need of the participant and
the organization.
Road Scholar offers a remote-first work environment in a private work space,
free of distractions, with direct access to the internet via ethernet cable. The
compensation for this non-exempt/hourly position is $22.00 per hour. This
position works in a contact center environment Monday - Friday, 9:00 am - 6:00
pm Eastern Standard Time. Due to our Contact Center hours, this role is seeking
applicants in the Eastern and Central time zones of the United States.
In this role, you will...
Sell a variety of travel options including domestic air, international,
negotiated and block space air. Qualifies calls and provides the best
schedules and pricing for customers to enable first call resolution.
Manage inbound and outbound participant calls.
Create preliminary itineraries for all TCA enrollments.
Handles airline schedule changes following each airlines guidelines.
Resolves flights changes during world events, weather or airline strikes.
Assist participants on our Emergency Line as needed to resolve situation.
Promote additional services for custom air participants, hotel and upgrades.
Education the participant on the benefits of our competitive upgrade offers.
Match and fulfill customer needs; effective closing skills, solid judgment
and understanding of company/airline policy.
Make sound business decisions based on situational events with a strong focus
on customer satisfaction, creating a culture of participants who are
promoters of the Road Scholar brand.
Foster relationships with Road Scholar participants through active listening
and engagement.
Navigate various computer applications, use your search engine skills and
toggle between applications while on the phone.
Satisfies or exceeds Travel Services performance standards in accordance with
goals, objectives and metrics.
Educate customers with sound solutions-- increase air on enrollments and
enhance customer experience.
Takes ownership of customer interaction and experience.
We're seeking...
Bachelor's degree preferred and/or comparable experience preferred.
Excellent communication, decision making, persuasion and closing skills a
must!
1-2 years’ experience with Air Travel preferred.
Demonstrated sales and customer service skills, including negotiation,
closing capabilities and solid knowledge of airline negotiated fares.
Strong team contributor; ability and willingness to work hard to achieve team
objectives.
Results driven-- Enthusiastic, motivated, self-starters.
Strong CRM and computer skills, with a capacity to learn new systems; Amadeus
or airline GDS a plus.
Ability to thrive in change while maintaining consistency in a fast paced
environment.
Solid written or and oral communication skills.
The above is intended to describe the general content and requirements of work
being performed by people assigned to this classification. It is not intended
to be an exhaustive statement of all duties, responsibilities, or skills
required of personnel so classified.
For serious consideration, please be sure to complete an online application,
including work experience section, and attach your resume and cover letter
telling us why are interested in the position.
Why join the Road Scholar Team...
We offer a competitive compensation and benefits package!
Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
403(b) Retirement Plan with a company match of 5% after 1 year of employment!
Up to 20 days of PTO annually, accrued every payroll cycle
Enjoy a paid week off, in addition to your PTO, at the end of December to
enjoy the holiday season!
A generous employee discounts on our programs
Access to obtain a Care.com membership
As a Road Scholar employee, you can opt-in to receive an IATA membership
We take professional development seriously which is why we provide LinkedIn
Learning access to all employees amongst other professional development
opportunities
That’s right, we’re fully remote!
To learn more about our benefits offerings, check us out
at https://www.roadscholar.org/careers/
[https://www.roadscholar.org/careers/]
Equal Opportunity Employer
Road Scholar supports diversity in our staff, participants, and programs. An
Equal Opportunity Employer Road Scholar values and supports individual
differences and strives to create an environment that contributes to the success
of both the individual and the organization. As an Equal Opportunity Employer,
we consider applicants for all positions without regard to race, color,
religion, gender, national origin, age, sexual orientation, pregnancy, illness,
marital or veteran status or disability or any other status protected by
applicable law.
Cybersecurity
At Road Scholar, we are committed to cybersecurity and to providing a safe
experience for job seekers. All official communication regarding employment
opportunities will come exclusively via email from the official Road Scholar
domain or from our applicant tracking system URL recruiting.ultipro.com. We
never conduct interviews through texting applications or instant messaging
platforms. If you receive an employment offer or other correspondence from an
individual at Road Scholar you have not met, or from a non-Road Scholar email
domain, it may be a phishing attempt.