ABOUT INVOCA:
Invoca is the revenue execution and platform leader that helps marketing,
commerce, and contact center teams turn every conversation into revenue. Through
its AI agents, Invoca engages, qualifies, and converts customers across SMS and
voice, orchestrating seamless buyer journeys and measurable, profitable growth.
With over 300 employees, 2,000+ customers, and $100M in revenue, the company
continues to lead the category it created. Invoca's AI vision centers on using
trustworthy, first-party data to deliver intelligent, authentic, and empathetic
AI — connecting digital and human experiences to build lasting customer
relationships. Invoca has raised $184M from leading investors, including Upfront
Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce
Ventures.
ABOUT THE TEAM:
The AI Transformation team is driving how Invoca scales the use of artificial
intelligence across every function in the company. Our mission is to make every
Invoca employee fluent in AI while developing and deploying AI-powered
automations that drive measurable business impact.
We partner closely with every department — from Customer Success to Marketing to
Operations — to reimagine workflows, reduce manual effort, and create innovative
ways of working. Collaboration, experimentation, and shared learning are at the
core of how we operate.
ABOUT THE ROLE:
The AI Operations Lead is a hands-on builder and Invoca’s internal expert on
agentic workflows.
Invoca already builds with AI, with teams across the org shipping agents on a
daily basis. AI Operations plays a critical role in supporting & enabling that
work to move fast while remaining coherent.
You'll own the mandate for AI Operations as a foundational operations & internal
AI builder team, setting the roadmap, building agents, and supporting other
builders on critical AI deployments.
This is an individual contributor role to start, with unusually direct exposure
to executives and functional leaders.
YOU WILL:
Build agents
Set and own the AI Operations roadmap, prioritized by business impact
Work with business owners to scope, build, and ship agents in Claude and
Gumloop, from first conversation to daily use
Stay with each agent past launch: rollout, adoption, iteration, and
maintenance
Report impact to executives and functional leaders (adoption, hours returned
etc)
Raise the bar for other builders
Own Invoca's agent standard. Define it, review work against it, keep it
practical enough that people actually use it.
Coach & support other builders & building teams across the business
Maintain the templates, patterns, and documentation that keep teams from
re-solving the same problem
Run the internal builder community, including office hours and the builder
steering group
Represent AI Operations to the cross-functional steering group, bringing the
roadmap and tradeoffs to functional leaders
Own the platform
Own the AI platform stack and its vendor relationships (what we buy, what we
consolidate, what we retire)
Administer access, connections, settings, and first-line support, handing
pieces to IT over time
Keep the agent registry current so every production agent has a named owner,
a documented purpose, and a review cadence.
Run security and data review for new agents with IT, Security, and Business
Systems.
Advise on customer-data agents built in Databricks.
YOU HAVE:
3–8 years in operations, process design, automation, or a similar hands-on
role.
Tools, automations, or agents you've built that other people still use.
Hands-on experience with LLM platforms and agentic workflow tools. We build
in Claude and Gumloop; Make, Zapier, or n8n experience transfers.
Enough technical depth to work with APIs, integrations, and data flows.
Judgment about what's worth automating.
A mix of coaching and building skillset
Comfort with the operational side: documentation, ownership, access, review
The ability to tell an executive what an agent does, what it costs, and what
it's worth
Nice to have: agent management or AI governance tooling, Databricks, or
internal transformation work inside a SaaS company
Your First Year:
Agents you built are in daily use, with hours saved you can point to.
The agent standard is understood and followed. New agents are built to it.
Every production agent has a named owner and a registry record.
Other teams build faster because you're here.
📍Location: This is a remote-first role. We are currently hiring in the
following locations: 📍
United States: Greater Los Angeles Area (including Santa Barbara and San Diego)
· SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area ·
Seattle Metro
Candidates must be based within ~2 hour drive of these areas. Occasional
business travel may be required.
COMPENSATION, BENEFITS & PERKS:
At Invoca, we believe great work starts with taking care of our people. That's
why we offer competitive compensation and benefits designed to support your
health, your family, your growth, and your life outside of work. For teammates
in the U.S., health benefits begin on your first day of employment.
COMPENSATION
Base Salary: $110,000–$150,000
Variable Compensation: Bonus and/or commission eligibility, where applicable.
Equity: All employees are invited to share in Invoca's success through our
stock option program.
Actual compensation will depend on factors including experience, skills, and
location.
BENEFITS & PERKS:
HEALTH & WELLBEING
Day-One Health Benefits – Medical, dental, and vision coverage begins on your
first day of employment for U.S.-based teammates.
Mental Wellbeing – Access to mental wellbeing support and an Employee
Assistance Program (EAP).
Wellness Subsidy – Reimbursement that can be applied toward gym memberships,
fitness classes, and more.
TIME AWAY
Flexible Time Off – We encourage a healthy work-life balance. Our flexible
paid time off policy gives you the flexibility to recharge and take time away
when you need it.
Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter
break, giving you time to rest, recharge, and spend time with friends and
family.
Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding,
adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and
medical needs.
GROWTH & CAREER
Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools,
including leading LLMs and agentic AI workflow solutions to help you maximize
productivity and work more effectively.
Professional Development – Annual reimbursement of up to $1,000 per fiscal
year to support learning, certifications, conferences, and other professional
development opportunities.
FINANCIAL BENEFITS
401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of
up to 4%.
RECOGNITION & COMMUNITY
Recognition Programs – We celebrate great work through company-wide and team
recognition programs, including President's Club and quarterly and
departmental awards recognizing innovation, execution, and customer impact.
InVacation (Sabbatical) – As a thank-you to our long-term team members, we
offer a sabbatical after seven years of service.
Some benefits may vary for teammates outside the U.S. based on local laws,
regulations, and country-specific offerings.