We currently have a career opportunity for an AI Architect to join our team
located in United States. This role is remote with 25-30% travel.
Technical Architect / Lead Technical Consultant will lead the architecture,
design, and hands-on implementation of a next-generation cloud-native
intelligent call routing platform built on AWS. The solution will leverage
communications services, AI-powered decisioning, and Conversational AI
capabilities to intelligently connect customers with the most appropriate agents
based on skills, business priorities, customer attributes, and real-time
operational conditions. The ideal candidate combines deep architecture expertise
with strong hands-on development skills and the ability to engage directly with
clients, business stakeholders, and engineering teams.
Perficient is always looking for the best and brightest talent and we need you!
We’re a quickly-growing, global digital consulting leader, and we’re
transforming the world’s largest enterprises and biggest brands. You’ll work
with the latest technologies, expand your skills, and become a part of our
global community of talented, diverse, and knowledgeable colleagues.
RESPONSIBILITIES
Lead architecture, design and implementation of cloud-native intelligent
routing solutions; Define API, integration and event-driven architecture
patterns.
Provide hands-on development using Node.js, Python, React and microservices
technologies.
Architect and implement AWS solutions utilizing Lambda, API Gateway, ECS/EKS,
EventBridge, Step Functions, DynamoDB, SQS/SNS, RDS, CloudWatch and IAM.
Design Conversational AI and intelligent routing solutions leveraging
TaskRouter, Voice APIs and programmable communications platforms.
Conduct architecture reviews, mentor engineering teams and build proofs of
concept.
Serve as a trusted advisor to stakeholders and lead technical workshops.
QUALIFICATIONS
10+ years of software engineering, architecture and enterprise application
development experience.
5+ years designing and implementing AWS solutions; strong hands-on expertise
with Node.js, Python, React and API development.
Proven experience with TaskRouter, Voice APIs, Studio and programmable
contact center platforms.
Experience implementing AI/ML, Conversational AI or Generative AI solutions.
Deep understanding of cloud-native, microservices, serverless, API-led and
event-driven architectures.
Strong stakeholder management, communication and technical leadership
skills.
Excellent written and oral communication skills; Ability to communicate
effectively with technical and non-technical staff.
Experience working with a globally distributed team and managing off-shore
teams.
Bachelor’s degree in Computer Science or related field.
Must be open to travel.
Preferred Skills and Education:
Master’s degree in computer science or related field
ABOUT THE TEAM
Our App Modernization team helps businesses transform legacy systems and build
future-ready applications. We deliver end-to-end solutions—combining cloud
migration, custom application development, multi-cloud strategies, and modern UI
and API integration. With expertise in DevSecOps, modern frameworks, and
enterprise platforms, our team of engineers, architects, and project leaders
partner with leading brands to drive innovation, accelerate delivery, and create
lasting business impact. We also integrate AI-driven capabilities—such as
intelligent automation, predictive analytics, and generative development
tools—to enhance scalability, performance, and user experience.
ADDITIONAL INFORMATION
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race, color, religion,
gender, sexual orientation, national origin, age, disability, genetic
information, marital status, amnesty, or status as a protected veteran in
accordance with applicable federal, state and local laws. Perficient, Inc.
complies with applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including, but not limited
to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves
of absence, compensation, and training. Perficient, Inc. expressly prohibits any
form of unlawful employee harassment based on race, color, religion, gender,
sexual orientation, national origin, age, genetic information, disability, or
covered veterans. Improper interference with the ability of Perficient, Inc.
employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free
employment process with reasonable accommodations for qualified individuals with
disabilities and disabled veterans in our job application procedures. If you
need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is
removed.
The salary range for this position takes into consideration a variety of
factors, including but not limited to skill sets, level of experience,
applicable office location, training, licensure and certifications, and other
business and organizational needs. The new hire salary range displays the
minimum and maximum salary targets for this position across all US locations,
and the range has not been adjusted for any specific state differentials. It is
not typical for a candidate to be hired at or near the top of the range for
their role, and compensation decisions are dependent on the unique facts and
circumstances regarding each candidate. A reasonable estimate of the current
salary range for this position is $133,600 to $173,600. Please note that the
salary range posted reflects the base salary only and does not include benefits
or any potential variable compensation programs. Information regarding the
benefits available for this position are in our benefits overview
[https://perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFAY24gqK0FLYuXFCEeq17-7M].
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