Advanced Associate Test Centre Support
Overview
Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries.
The Capacity Planning function sits in the Operations department of Pearson VUE. The Advanced Associate Test Centre Support role is responsible for managing the site availability processes including creating schedule data and entering these in the testing system. The Advanced Associate Test Centre Support is also responsible to ensure that all client and candidate expectations are met. The role will act as an advisor to stakeholders offering strategic capacity planning advice with the goal of increasing utilisation and increased volume of testing to the benefit of Pearson VUE and third-party partners.
Key Responsibilities
Above average attention to detail
Influential and persuasive communication skills
Effective time management and priority setting skills
Excellent planning and multi-tasking skills
Strong creativity and complex problem solving skills
Strong commitment to task and priorities
Working knowledge of Microsoft Office Suite, especially Microsoft Excel
Analytical skills with the ability to research and extract information.
Highly influential with excellent conflict management skills.
The ability to work to stretching targets and deadlines.
A demonstrated ability to communicate clearly and concisely with both oral and written forms.
Ability to operate within the team concept effectively and foster a unified team spirit along with the ability to work alone.
Be apprised of technologies and tools available
Continual professional development.
Key Activities
80% Capacity Management
Assist with day-to-day planning and site management. Perform associated client data analysis.
Foster relationships with test delivery partners in order to build long term mutually beneficial improvements
Search out areas to focus the team’s experience and knowledge with a view to making the most impact
Provide guidance to partners to assist them to increase efficiency and throughput
Manage test centre schedules and blocks to ensure client KPIs and forecasts are met
Create and maintain documentation of all team tools and processes
Assist with the development and continuous improvement of the event testing systems and processes
Participate in long and short term event planning, scheduling and blocking projects
10% Data Analysis and Reporting Management
Work with other departments to determine client needs and assist them in providing information or determine requirements for any enhancements.
Coordinate team projects for client and site analysis. Provide stakeholders with summary of information and status or communicate changes.
Determine and adjust testing centre schedules and communicate with partners
10% Other duties as assigned
Essential Experience & Qualifications
Attention to detail
Organized
Above-average written and oral skills
Influence and persuasion communication
Awareness to quality and accuracy
Commitment
Independent worker
Self-starter
Planning, prioritizing and goal setting
Teamworking skills
Ability to problem-solve and utilize analytical & critical thinking
Multi-tasking
Working knowledge of Microsoft Excel, and similar software packages and tools.
Desirable Experience & Qualifications
Knowledge of Pearson VUE and systems and working knowledge of programming methodologies.
Thorough knowledge and demonstrable understanding of the end to end capacity management and planning process
Working Arrangements
- 37.5 hours per week, a commitment to peak time requirement may be required to fulfil project needs. This may incur weekends and evening working.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 26007
#LI-REMOTE
Working knowledge of Microsoft Excel and similar software; strong communication, planning, analytical, and problem-solving skills; ability to work independently and in a team; commitment to quality and deadlines.
Key Responsibilities
- managing site availability
- analyzing client data
- coordinating test schedules
Skills & Tools
Microsoft Excel, Microsoft Office
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — India
- Languages: English
About Pearson
A global learning company providing education products and services, including computer-based testing through Pearson VUE. — Industry: Education