Job Title: Advanced Associate, Compensation
Position Summary
The Advanced Associate, Compensation manages Tier 2 administrative transactions in the HR System (Fusion). Advanced Associates are also responsible for ensuring they process their cases timely, correctly, and adhere to all performance requirements.
The role will be reported to the Compensation Manager and will work closely with other HR SSC Teams (especially Tier 1)
Key Responsibilities
- Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broaden HR related processes and systems
- Processes HR transactions in Fusion and other HR technologies, as requested
- Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g HR Operational Reports, Processing requests of more than 10 entries via Mass Upload etc.)
- Leverages knowledge management solutions to complete inquiries and transactions
- Works to meet expected service levels and business performance goals
- Escalates client service issues to the appropriate party
- Documents all cases in the case management system
- Ensures consistent application of HR policies and state, federal, and/or country laws and practices
- Demonstrate empathy to the colleague’s situation and speak in a manner/tone the colleague can understand and relate with
- Supports change programs and initiatives. Develop understanding of HR operations
- Participates in scheduled and ad hoc training to improve HR and business acumen
- Supports colleague engagement and cultural programs and initiatives
- Performs special projects and related duties, as assigned
- Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels
- Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
- Analyze compensation data to identify trends, anomalies, pay gaps, and opportunities for process or program improvement
- Prepare recurring and ad hoc compensation reports, dashboards, and data summaries for HR, Rewards, and business stakeholders
- Conduct employee demographic, workforce, and compensation positioning analyses to support compensation planning and decision-making
- Perform data quality reviews and audits to ensure accuracy, completeness, and consistency of compensation and employee data within HR systems
Qualifications
Education:
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
Experience:
- Minimum of 2-3 years of experience Compensation & Benefits administration
- Experience with Oracle and ticketing systems
- Willing to work in UK time zone (4 :00 pm - 1:00 am MNL)
Skills and Competencies:
- Excellent problem-solving and analytical skills
- High level of attention to detail and accuracy
- Effective communication skills, both written and verbal
- Ability to handle confidential and sensitive information
- Strong organizational and time management skills
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience utilizing AI tools with exposure to project initiatives
Attributes:
- Customer-focused mindset with a commitment to delivering high-quality service
- Ability to work independently and as part of a team
- Adaptability and willingness to learn new systems and processes
- Strong work ethic and a proactive approach to problem-solving
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