Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people
overcome addiction and find a new path forward. Whether you’re working directly
with clients or supporting behind the scenes, your contributions make recovery
possible. In return, we offer a values-driven workplace, supportive managers,
and opportunities to grow. That commitment has earned us recognition from
Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune
Top Workplace awards.
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Job Summary
The Admissions Specialist serves as the first point of contact for individuals
seeking substance use disorder treatment services, their families, referral
sources, and community partners. This role is responsible for facilitating a
welcoming, responsive, and efficient admissions experience by providing
program information, conducting preliminary intake and screening activities,
coordinating admissions logistics, verifying insurance benefits, and maintaining
accurate documentation.
The Admissions Specialist works closely with applicants, referral partners, and
internal teams to support timely access to care while ensuring compliance with
organizational policies, regulatory requirements, and MnTC's Culture of Honor.
Essential Job Responsibilities:
Serves as the primary point of contact for prospective clients, family
members, referral sources, healthcare providers, and community partners
seeking information about substance use disorder treatment services.
Responds to calls, voicemails, online inquiries, referrals, and applicant
questions within established departmental response time standards.
Provides accurate information regarding treatment services, program
expectations, admission criteria, financial responsibilities, and available
resources.
Conducts initial applicant screenings and gathers relevant information to
support admission eligibility, program fit, and next-step recommendations.
Guides applicants and families through the admissions process, assisting with
required forms, releases of information, assessments, and supporting
documentation.
Coordinates admission activities, including scheduling assessments, admission
appointments, transportation arrangements when applicable, and communication
with referral sources.
Reviews applications and supporting documentation to ensure all required
information has been received prior to admission decisions.
Verifies insurance eligibility, benefits, authorizations, and payment
arrangements while accurately documenting coverage information.
Screens clients for funding eligibility and coordinates the submission of
required applications and supporting documentation to counties and other
funding sources to facilitate timely access to treatment services.
Collaborates with clinical, medical, and program staff to support appropriate
placement, continuity of care, and timely admissions decisions.
Maintains accurate and timely documentation within electronic health records,
admissions databases, and other required systems.
Monitors admissions pipelines, waitlists, and referral activity to support
efficient access to treatment services.
Maintains confidentiality and safeguards protected health information in
accordance with HIPAA, 42 CFR Part 2, organizational policies, and applicable
regulatory requirements.
Identifies and escalates admission barriers, high-risk situations, or service
concerns to leadership for resolution.
Develops and maintains positive working relationships with referral partners,
community organizations, healthcare providers, and other stakeholders to
support client access to services.
Required Skills & Experience (Minimum Qualifications):
High school diploma or equivalent required.
One (1) year of experience in admissions, intake coordination, customer
service, healthcare, behavioral health, substance use disorder treatment, or
a related field preferred.
Knowledge of substance use disorders, recovery principles, behavioral health
services, or willingness to learn.
Strong interpersonal, verbal communication, and customer service skills with
the ability to engage individuals experiencing crisis or significant life
challenges.
Ability to maintain confidentiality and handle sensitive information with
professionalism and discretion.
Proficiency with electronic health records, databases, Microsoft Office
applications, and other technology systems.
Strong organizational skills with the ability to manage multiple priorities
in a fast-paced environment.
Demonstrates MnTC’s mission, Culture of Honor, core values, and Putting Honor
in Action principles through daily interactions that support a welcoming,
respectful, and relationship centered environment.
At least 1 year of freedom from problematic substances.
Must successfully complete and maintain eligibility under all required
Minnesota Department of Human Services (DHS) background studies and any other
background screening requirements applicable to the position prior to
providing direct care or client services.
Must successfully complete and maintain all required training and competency
requirements applicable to the position prior to providing direct care or
client services, including training related to client rights,
confidentiality, mandated reporting, professional boundaries, and other
applicable licensing and regulatory requirements.
Physical Requirements:
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job.
Prolonged periods sitting at a desk and working on a computer.
Frequent use of a telephone, headset, and computer systems throughout the
workday.
Must be able to lift up to 10 pounds occasionally.
Initial training is completed in person in Minneapolis. Following successful
completion of training, this position is primarily remote unless business
needs require onsite attendance.
Occasional travel to MnTC locations for meetings, training, or other business
purposes may be required.
Target Compensation (Negotiable based on Qualifications)
$17.50-$19.50/hour
We seek to recruit, develop and retain the most talented people from a diverse
candidate pool in order to successfully meet our mission of helping every
Minnesotan find help and healing from addiction.
Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not
discriminate based on any category protected by federal, state or applicable
laws.
Reasonable accommodation is provided upon request.