Job Description:
• Consult and advise potential students to discover goals and provide guidance on degree planning, payment, transfer credit, and enrollment decisions
• Implement action plans to support students in achieving identified goals
• Follow up with potential students by telephone, email, or other electronic means
• Make admissions decisions regarding fulfillment of admission requirements and follow-up strategies
• Protect student account privacy through compliance with FERPA
• Evaluate academic records and documents of potential students for admission to APUS programs
• Resolve routine and escalated concerns for potential students
• Maintain productive relationships with Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services, and Marketing departments
• Meet or exceed performance goals and metrics
• Follow student recruitment and enrollment campaigns and follow-up strategies
• Perform other duties and assist with special projects as assigned
Requirements:
• 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred
• Associates Degree required
• Compliance with federal student privacy law (Family Education Rights and Privacy Act)
• Demonstrated skill in using Customer Relationship Management (CRM) and other software applications used in Admissions
• Adheres to assigned work schedule
• Keeps a professional appearance at all times
Benefits:
• Equal opportunity employment policy
• Pay transparency compensation and benefits information available upon request for eligible residents