Admissions Officer
The Admissions Officer role is a remote position based in the state of California.
The Admissions Officer serves as a representative of the Medforth Global
Education (MGE) Admissions team, serving one of their universities, by guiding prospective students through the admissions journey with an emphasis on
providing an exceptional applicant experience. This role serves as a trusted
advisor, supporting students and ensuring every applicant feels valued,
informed, and supported.
This role is a key part of a cross-functional team focused on
efficiently moving students through the admissions funnel while delivering exceptional
service to prospective and accepted students. This includes providing
personalized advisement, proactive outreach, and being readily available via
Zoom or phone calls to address applicants’ needs.
This position also uses Salesforce to record and track all
applicant communications, ensuring timely responses, data integrity, and
seamless collaboration. Depending on region, US or Canada, additional or
specialized responsibilities may be assigned to meet the needs of the applicant
population.
Essential Functions
Applicant Advisement & Student Journey
- Serve
as the primary point of contact for prospective and accepted students,
delivering exceptional service throughout the admissions process.
- Provide
clear, accurate, and timely information about SGU programs, admission
requirements, curriculum, calendars, outcomes, and financial
considerations.
- Build
strong, trust-based relationships with applicants, offering personalized
guidance and concierge-style support.
- Be
available for Zoom meetings and phone calls with applicants and accepted
students, ensuring high-quality engagement and relationship building.
- Counsel
students on program options, admissions steps, and postgraduate
opportunities, tailoring advice to each student’s aspirations.
Application Management
- Guide
applicants through the application and document submission process,
ensuring accuracy and timeliness.
- Working
with the Admissions Coordinators, follow up on incomplete files, track
missing items, and ensure readiness for decision-making.
- Monitor
admitted students to reduce attrition (melt) and support smooth
transitions to enrollment.
Collaboration
- Partner
closely with Recruitment Managers, field representatives, and other
colleagues to provide seamless applicant experiences.
- Collaborate
with departments including Financial Aid, Registrar, Bursar, and Student
Services to support student success.
Conversion & Accountability
- Directly
responsible for achieving individual goals, while also contributing to
overall team goals through timely and accurate communication with
applicants.
- Own
the conversion of assigned applicants monitoring progress closely and
escalating any concerns or barriers to admissions leadership.
Communication & Data Management
- Maintain accurate
and up-to-date applicant records in Salesforce to track applicant
progress, ensuring records are accurate, timely, and comprehensive.
- Respond
to inquiries within 24–48 hours, escalating complex cases to senior
management as needed.
- Open, review, and
prioritize incoming inquiries (calls, mail, email, text, WhatsApp, etc.),
ensuring prompt and appropriate follow-up.
- Support members of
the team in guiding deposited students through key enrollment steps, such
as completing financial aid, housing, travel, registration, and attending
orientation.
- Offer applicants a
range of resources (events, webinars, student/graduate connections, and
orientations) to ensure they feel informed and supported at every stage of
the admissions process.
Regional Focus & Adaptability
- Maintain
knowledge of regional admissions requirements (US or Canada) and ensure
applicants are advised accurately.
- Keep
current on US or Canada entry qualifications, credential equivalencies,
and regional market trends.
- Perform
additional duties or specialized responsibilities as assigned based on
regional needs.
Other Duties
- Provide
coverage for admissions functions as needed to ensure uninterrupted
service to applicants.
- Perform
other duties and special projects assigned by leadership.
This description is not intended to be all-inclusive.
This position may perform other related duties as required to meet the ongoing
needs of the department/institution.
Knowledge, Skills & Abilities
- Strong
passion for student success and exceptional applicant experience.
- Excellent
verbal and written communication skills; articulate, empathetic, and
professional.
- Strong
organizational skills, with the ability to prioritize and manage multiple
tasks.
- Ability
to thrive under pressure in a fast-paced, dynamic environment.
- Proficiency
with Salesforce CRM and experience with Ellucian Banner preferred.
- Strong
interpersonal skills; able to build rapport with applicants and
collaborate across teams.
- Comfort
engaging students virtually (Zoom, phone, text) and in-person as needed.
Qualifications
- Bachelor’s degree required; Education,
Human Services, Business or Marketing related degree preferred.
- 3–5
years of experience in higher education admissions, recruitment, or sales
strongly preferred.
- Background
in student services or customer-facing roles with proven success in
relationship management.
- Familiarity
with U.S. and international education systems and credential equivalencies
preferred.
Work Environment & Physical Demands
- Professional
office environment with frequent use of computers, phones, and online
platforms (Zoom, Salesforce).
- Ability
to sustain focus in a high-volume admissions setting.
Hours & Travel
- Standard
work week: Full-Time. Monday–Friday, 9:00 a.m.–5:00 p.m. (Dependent on
time zone for hours)
- Flexibility
for evenings and weekends during peak recruitment and admissions cycles is
required.
- Flexibility
to work with students across time zones (US and Canada)
- Occasional
travel for recruitment events, orientations, or applicant support.
Key Outcomes
- Applicant
Experience Excellence: Applicants consistently report high
satisfaction and a concierge-style admissions journey.
- Responsiveness: All inquiries are answered within 24–48 hours and tracked in Salesforce.
- Enrollment
Success: Applications are processed efficiently, reducing melt and
ensuring smooth transitions to enrollment.
- Team
Collaboration Effectiveness: Seamless collaboration with Recruiters
and Financial Aid Specialists creates a holistic student support system.
- Regional
Adaptability: Admissions support is tailored to the unique needs of
applicants in US and Canadian regions.
The anticipated salary range for this position is is $65,000 to $70,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.
Bachelor's degree required; 3–5 years admissions/recruitment or sales experience preferred. Proficiency with Salesforce, strong communication, organization, and virtual advisement skills.
Key Responsibilities
- advising applicants
- managing applications
- tracking records
Skills & Tools
Salesforce, Ellucian Banner, Zoom
Job Details
- Category: Education services
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — California, United States
- Salary: USD 65,000 – 70,000 / year
- Languages: English
About St. George's University
An international university admissions organization providing student-centered recruitment and enrollment support. — Industry: Education