Join a high-performing, tight-knit team at a fast-growing company using the
Internet of Things (IoT) to transform how organizations maintain compliance,
enhance safety, and reimagine operations. SmartSense by Digi and Jolt are
trusted by some of the world’s most recognizable brands including CVS Health,
Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and
Children’s Minnesota to protect their operations and the people they serve.
We’re looking for team-oriented change agents who want to help shape the future
of IoT.
Position
Account Services Manager I - remote Continental US
What We Offer
As an Account Services Manager, you’ll be the primary post-sale partner for our
Digital/Tech-Touch customer base—driving adoption, retention, and growth at
scale through SmartSense/Jolt tools and A.I.-powered automation. You’ll work
cross-functionally with Sales, Product, and Client Partners to deliver
measurable value, protect revenue, and turn at-risk legacy Jolt customers into
lasting advocates.
What You Will Do
Guide Level 4 customers through their full post-sale journey—driving
adoption, securing renewals, and building advocacy
Own and exceed KPIs across adoption, upsell, renewal, and customer advocacy
Lead the end-to-end customer operations process, from onboarding through
ongoing value delivery
Champion best practices and uncover new customer use cases that expand
platform value
Partner cross-functionally to support and accelerate the evolution of the
SmartSense & Jolt solutions
Build and execute project plans that align stakeholders and advance both
strategic and tactical priorities
Manage a dynamic workload with discipline—staying organized and responsive
across customers with vastly different needs
Identify and resolve adoption blockers, escalating customer concerns to the
right internal teams with urgency and clarity
Serve as the voice of the customer—advocating for their needs across every
stage of the journey
Continuously optimize the customer environment to ensure it delivers
measurable, lasting value
Recommend process improvements that accelerate adoption and revenue while
proactively surfacing and mitigating risk
Capture and amplify customer success stories that differentiate SmartSense in
the market
Collaborate with Client Partners to surface and act on growth and expansion
opportunities
Work with Customer Success, R&D, and Operations to build a consistent,
scalable process for triaging customer issues
Feed the product roadmap by sharing customer pain points and prioritized
enhancement requests with Product Management
Partner with R&D and Data Operations ahead of releases to understand changes,
provide feedback, and prepare customers for new functionality
Use automation and A.I. to engage customers at scale and drive meaningful
outcomes across the Digital/Tech-Touch segment
Who You Are and What You Bring
High school diploma or equivalent
Strong project management, communication, and problem-solving skills with
sharp attention to detail
Proven ability to juggle competing priorities and consistently meet deadlines
in a fast-moving environment
Proficiency in CRM platforms, project management tools, and MS Office
(especially Excel and PowerPoint)
Clear, confident communicator—equally effective with customers and internal
stakeholders
Desired But Not Required
Bachelor’s degree or equivalent college credits
Experience in a SaaS or IoT environment
2+ years working with customer success automation tools such as Totango or
similar platforms
Please note that we are unable to provide visa sponsorship for this position.
This includes, but is not limited to, work visas, employment-based visas, or
residency sponsorship. Candidates must have valid work authorization in the
United States at the time of application. Visa applications of any kind will not
be considered.
Digi International offers a distinctive Total Rewards package including a
short-term incentive program, new hire stock award, paid parental leave, open
(uncapped) PTO, and hybrid work environment in addition to our competitive
medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $57,000 – $89,000. Pay
ranges are determined by role, job level and primary job location. The range
displayed reflects the reasonable range we anticipate paying for this position
and reflects the cost of labor within several U.S. geographic markets. The
specific salary offered within the range will depend on various factors
including, but not limited to the candidate’s relevant and prior experience,
education, skills, and primary work location. It is not typical for an
individual to be hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances of each
position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical
to our success as a global company, and we seek to recruit, develop and retain
the most talented people from a diverse candidate pool. We are committed to
providing an environment of respect where equal employment opportunities are
available to all applicants and teammates.