# Remote Account Manager-Customer Success
## About the Role
Vetcove is seeking an Account Manager to serve as the primary point of contact for key clients while also providing customer success support and long-term strategic guidance. This remote role focuses on client relationship management, account performance, project coordination, reporting, and collaboration across internal teams.
The role is suited to an experienced account management professional who can manage multiple priorities, communicate effectively with senior stakeholders, analyze account performance, and build strong client relationships in a fast-growing and dynamic startup environment.
## Key Responsibilities
Serve as the primary point of contact for day-to-day client communication and account oversight.
Act as a long-term strategic advisor to clients in a customer success capacity.
Create agendas, host weekly meetings, and track action items for key accounts.
Collaborate with cross-functional teams to stay informed about Vetcove product initiatives and communicate relevant updates to clients.
Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts.
Analyze account performance and create presentations highlighting performance updates and optimization opportunities.
Work with Product and Engineering teams to manage client feedback, identify bugs, and support resolutions.
Collaborate with onboarding and implementation teams to onboard newly acquired clinics.
Nurture corporate relationships to build affinity, loyalty, and trust in the Vetcove HD platform.
## Required Qualifications
4+ years of experience in account management.
Bachelor's degree.
Exceptional verbal, written, and presentation skills.
Ability to communicate effectively with senior leadership contacts.
Excellent time management and process management skills.
Experience developing client-facing reports with actionable insights and recommendations.
Experience developing and presenting data analyses and partner business reviews.
Strong working knowledge of the Microsoft Office suite, particularly PowerPoint and Excel.
Interest in client relationship building.
Willingness to travel for client-facing events.
Strong desire to learn and help define an emerging function in a rapidly growing and dynamic startup environment.
## Preferred Qualifications
No separate preferred qualifications are specified in the source job description.
## Skills & Competencies
Account management
Customer success
Client relationship management
Strategic account management
Customer relationship building
Client communication
Stakeholder management
Presentation skills
Data analysis
Account performance analysis
Client-facing reporting
Actionable insights and recommendations
Partner business reviews
Project management
Time management
Process management
Cross-functional collaboration
Microsoft Office
PowerPoint
Excel
Problem-solving
Product feedback management
Bug identification and resolution coordination
## Education & Experience
Education:
Bachelor's degree.
Experience:
4+ years of experience in account management.
Experience developing client-facing reports with actionable insights and recommendations.
Experience developing and presenting data analyses and partner business reviews.
## Work Arrangement & Schedule
Work Arrangement: 100% remote within the USA.
Listed Location: San Angelo, TX, US.
Employment Type: Full-time benefits are specified in the source for full-time roles; the job listing does not otherwise explicitly state the employment type.
Weekly Hours: Not specified.
Schedule Flexibility: Not specified.
Weekend Requirements: Not specified.
Travel: Willingness to travel for client-facing events is required.
## Compensation & Benefits
Typical U.S. Base Pay Range: $80,000/year - $110,000/year + bonus + equity + benefits.
Colorado Base Pay Range: $85,000 - $100,000 + bonus + equity + benefits.
The source states that a different compensation range may apply to specific work locations and that actual compensation may vary based on skills, qualifications, and experience.
Medical, Dental, and Vision Insurance
Automatic 401(k) contribution
Employee referral program
At-home office setup
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events
## Compliance / Additional Information
Application deadline: November 1, 2026.
Work visa sponsorship is not available at this time.
Employment is contingent upon successful completion of a background check.
Vetcove states that it is an equal opportunity employer and is committed to a diverse and inclusive workplace.
Reasonable accommodations are available during the application or interview process.
Employer: Vetcove
Posted: September 29, 2026