Account Manager

Location

• Take full ownership of each assigned account at handover from the Regional Account Executive and remain the single relationship owner for the lifetime of the account, including enrollment, activation, service, renewal and growth.
• Build and maintain relationships directly with business owners, C-suite executives, HR and benefits leaders, corporate wellness managers and employees at all levels of each client organization, serving as their primary contact at 24 Hour Fitnes.
• Know and understand the assigned book of business, including contract terms, pricing and enrollment history for each account.
• Make independent decisions on how each account is managed, including activation approach, renewal strategy, terms within the approved rate card and pricing guidelines, and service recovery, bringing in the Director, Corporate Group Sales only on requests that fall outside those guidelines.
• Provide a high level of service and respond promptly to client inquiries and requests, resolving issues directly with the client and internal partners.

• Own the renewal cycle for assigned accounts: track upcoming expirations, initiate renewal conversations in advance, confirm pricing against the current rate card, and secure signature.
• Work the assigned portion of the Pending Re-sign file to return lapsed and lapsing accounts to active status.
• Develop a quarterly plan to target accounts for upgrade into a Sponsored or Company Paid program, and own that upgrade sales process.
• Identify at-risk accounts early, then build and carry out a save plan, keeping the Director, Corporate Group Sales informed on accounts with significant revenue at risk.

• Work closely with club staff and local club management teams to announce newly signed corporate accounts, communicate relevant information on existing accounts, implement field marketing tactics in conjunction with the Field Marketing Team and escalate member issues as needed.
• Partner with the Field marketing team on scalable ways to promote the membership offering to eligible employees within assigned accounts locally.
• Partner with the Regional Account Executive on the launch plan for newly closed accounts, then assume full ownership of the client relationship at handover.

• Maintain and update Salesforce timely and accurately with all account activity, renewal stages and client communication.
• Monitor and analyze key performance indicators for the assigned portfolio, and work assigned accounts to achieve EFT Set Up and revenue budgets.
• Lead business review meetings with client decision makers, including business owners and executive leadership, presenting enrollment results and recommending program changes.
• Attend and contribute to required Corporate Group Sales team meetings, and perform other duties as assigned by the Director, Corporate Group Sales.

• Excellent interpersonal skills and the ability to communicate professionally and effectively both verbally and in writing, including with business owners and C-suite executives.
• Confident self-starter with the ability to establish and build effective business relationships internally and externally.
• Strong business English skills, including vocabulary, spelling and correct grammatical usage and punctuation.
• Strong presentation skills, with the confidence and tact to represent 24 Hour Fitness with client contacts at every level, from employees to executive leadership.
• Demonstrated organizational, problem solving and analytical skills.
• Sound business judgment and the ability to make decisions independently within established guidelines, owning the outcome of those decisions.
• Ability to manage multiple assignments simultaneously and independently, setting own priorities, with strong attention to detail.
• Proficient in Microsoft Office.

• High School Diploma or GED equivalent.

• 3+ years of experience in sales, account management, marketing, customer service or a related field.

• Working knowledge of Salesforce CRM.
• Experience managing a renewal or subscription book of business.

• Bachelor's degree in marketing, business or communications.

• Experience in the retail or fitness industry. 24 Hour Fitness club experience preferred but not required. Prior experience in a business-to-business role.

• Ability to operate standard business equipment. Ability to work extended hours and hours outside of normal business hours as necessary. Ability to interact extensively with clients by phone, video conference and in person.

• Minimal travel required. Occasional travel to clubs or client sites within the assigned market.

Area of Interest

Corporate Operations

summary

High school diploma or GED; 3+ years in sales, account management, marketing, or customer service; strong communication and presentation skills; proficient in Microsoft Office; ability to work extended hours; minimal travel.

Key Responsibilities

• managing client accounts
• driving renewals
• building relationships

Skills & Tools

Microsoft Office, Salesforce

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — California, United States
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About 24 Hour Fitness USA, LLC

A fitness club company helping communities live healthier through fitness and wellness programs. — Industry: Hospitality and Tourism