Basis Industrial is seeking a Yardi Systems Administrator to play a key role in supporting and optimizing the company’s Yardi system and various modules. This full-time remote role will serve as the primary point contact for Yardi support and collaborate with cross-functional teams to maintain reliable systems, troubleshoot and provide end-user support, improve workflows, and build custom reports/dashboards for the company.
Responsibilities
- Serve as the primary day-to-day administrator of the Yardi platform
- Manage and resolve Yardi support tickets submitted by internal users
- Monitor system performance, configure, and optimize Yardi and related property management systems
- Manager user access, security roles, property setup, and help desk support for all departments and employees
- Escalate complex issues to Yardi and third-party vendors as needed, tracking progress through resolution
- Deliver system training, onboarding, and ongoing user support to ensure successful adoption of the software and best practices
- Analyze real estate data, occupancy trends, rental performance, and financial reports to support business decision-making
- Develop and maintain custom reports, dashboards, and automation using business intelligence tolls
- Coordinate testing, implementation, and rollout of new Yardi features, modules, and updates
- Administer and support Yardi Voyager and company-utilized modules, including configuration, security, workflows and system settings.
- Maintain Yardi entity/property setup, chart of accounts, financial report structures/trees and other system-level configurations.
- Support and troubleshoot integrations, interfaces, imports/exports and data feeds between Yardi and banking, payment, reporting and other third-party systems.
- Develop and maintain Yardi reports, YSR reports, dashboards, data extracts and other reporting solutions.
- Support accounting during month-end and year-end close by troubleshooting system, posting, reporting and reconciliation issues.
- Maintain system documentation, configuration records, procedures and user guides.
- Partner with Accounting, Property Management, Asset Management and other departments to translate business requirements into Yardi solutions
- Troubleshoot system issues and recommend technology solutions to improve user experience
- Gather feedback from internal users and identify opportunities for system enhancements and process improvements
- Analyze real estate data, occupancy trends, rental performance, and financial reports to support business decision-making
Qualifications
- Bachelor’s degree in Real Estate, Computer Science, Business Analytics, or similar field
- 5+ years of experience working with Yardi Voyager in an admin role
- Strong understanding of commercial property management and various workflows
- Experience troubleshooting software issues and supporting end users
- Strong analytical, organizations, and problem solving skills
- Excellent communication skills and the ability to manage multiple projects simultaneously with accuracy
Company Overview
Basis Industrial is a vertically integrated real estate owner and operator. Nisha Patel, serving as COO, and Anthony Scavo, serving as CEO and Managing Partner, run the day-to-day activities of the company. Industry veterans Stephen Garchik, Jay Massirman, and Daniel Weinstein are partners in Basis Industrial and sit on the investment committee. Together they have over 100 years of combined Real Estate Development and Management experience in the leadership alone. Basis currently owns more than 10 million square feet of self-storage and multi-tenant industrial real estate, with an additional 2 million to 3 million square feet expected by the end of 2026. Active markets for Basis include Florida, Pennsylvania, New Jersey, New York, Texas, Atlanta, Los Angeles, Alabama, Massachusetts, Michigan, and select urban markets nationwide.
Bachelor's degree in Real Estate, Computer Science, Business Analytics or similar; 5+ years Yardi Voyager admin experience; strong understanding of commercial property management; troubleshooting and end-user support skills.
Key Responsibilities
- administering Yardi platform
- managing support tickets
- developing custom reports
Skills & Tools
Yardi Voyager, Yardi
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Basis Industrial
A vertically integrated real estate owner and operator managing self-storage and multi-tenant industrial properties. — Industry: Information Technology