Functional overview
The NCI Support Engineer Specialist role is bringing the support and maintenance services to regional, global and DDC’s platform teams in the services provided by NCI to the organization’s end-user Infrastructure environment.
Duties and responsibilities
- The NCI Support Engineer will work closely with the internal operation areas on the DDCs (Colombia and Philippines)
- The services will be provided to worldwide Inchcape markets.
- Will support, operate NCI services directly to the Regional, global or DDC teams.
- Active participation on the projects, supporting the services flows to incorporate the new projects into the support provisioning service.
- Will work in the datacentre, Cloud and Network services
Minimum competencies
- Ability to prioritize and execute tasks in a high-pressure high-paced environment and make sound decisions.
- Experience working in a team-oriented, collaborative environment.
- Good understanding of the organization’s goals and objectives.
- Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly language.
Minimum qualifications
- At least 3 years’ work experience in support teams
- Strong knowledge of IT infrastructure.
- Exceptional Knowledge about windows server, Active directory, VPN, Identity services, cloud services, routing and switch.
- Experience with monitoring tools.
- Full experience in Manage engine environments.
- Strong knowledge in process and support flows.
- Strong experience and Knowledge designing and creating service flow in Manage engine.
- Proven experience implementing NOC services.
- Strong Microsoft Office 365 / OneDrive / SharePoint / Teams management
- Familiarity with TCP/IP and network protocols, and operating system configuration.
- General knowledge of storage technologies such as SAN or NAS,
- knowledge of systems development life cycle methodologies.
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