Pay Rate: 31/hr on W2
Looking for candidates ONLY from D.C., Maryland & Virginia (DMV Area)
Must-Have:
• Must have a Laptop/computer with internet to work from home.
• Comfortable providing a Photo ID Copy
Terms of Employment:
• Employment type: W2 contract, 6 months
• Location: 100% Remote opportunity (DMV Area)
Overview:
Step into an impactful operational role as a Workforce Analyst I with a prominent program leader. This position is custom-tailored for a motivated professional with foundational workforce management experience looking to leverage their skills on an enterprise scale. Working within a high-volume operational setting, you will be responsible for reviewing data, supporting senior analysts, and managing day-to-day administrative roster updates. If you have a passion for metrics and practical knowledge of mainstream workforce platforms, this remote role offers an exceptional environment to expand your professional portfolio.
Key Responsibilities:
• Analyze workforce management metrics and operational data generated by senior team analysts.
• Provide comprehensive administrative and data tracking support to the Workforce Analyst Two tier.
• Utilize Microsoft Excel to manage, modify, and distribute operational data and team rosters to managers.
• Track daily trends and system performance metrics within a high call volume operational environment.
Required Qualifications:
• Minimum of 1 year of professional experience working explicitly in a Workforce Analyst or Workforce Management (WFM) capacity.
• Documented hands-on experience utilizing either Genesys Cloud or Nice (Nice IEX) software platforms.
• Competent professional skill set in Microsoft Excel for data organization and tracking.
• Prior experience operating within a fast-paced, high call volume environment.
Preferred Qualifications:
• Prior experience supporting a blended team of senior analysts during enterprise-scale platform updates.
• Ability to interpret complex call metrics and shift data without requiring external database programming tools.