Providing high-quality service to insureds and agents, the full-time Workers' Compensation Underwriter Associate will manage a variety of servicing functions for workers' compensation accounts, including billing inquiries, policy processing, and compliance, while handling a high volume of incoming communications.
Key responsibilities
• Manage incoming calls, emails, and chats related to workers' compensation policies, addressing inquiries on billing, renewals, and claims
• Process and oversee workers' compensation policies, ensuring accuracy and timely delivery to policyholders and agents
• Ensure compliance with regulatory requirements and maintain high-quality service standards across all servicing activities
Required qualifications
• 3-5 years of progressive experience in the workers' compensation insurance industry
• Prior experience in a call center or high-volume customer service environment is preferred
• Proficiency in Microsoft Office Suite and experience with management systems like ImageRight
• Ability to communicate effectively in both verbal and written formats; bilingual (English/Spanish) is preferred
• Strong organizational skills to manage multiple priorities in a fast-paced environment