Summary:
The Functional Consultant will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in Payroll (Absence and Time Tracking preferred) and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below.
Essential Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc.
- Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality
- Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
- Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements
- Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
- Effectively manage, prioritize and escalate client issues as required
- Possess sound analytical problem-solving and documentation skills
- Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
- Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
- Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
- Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training
- Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
- Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
- Display practical experience gained on Workday implementation projects or Workday end user experience
- Proven ability of strong analytical mindset and usage of analytics and reporting tools (e.g. pivot tables)
- Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
- Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
- Understand the importance of client satisfaction and apply it in the process of servicing the client
- Determine client needs
- Display strong consulting skills, handling customer expectations
Requirements:
- Functional Workday Experience: Payroll (Absence and Time Tracking preferred)
- Education and experience: Bachelor’s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience..
- Workday Environment Experience: 5+ environments
- Years of Workday Experience: 3+ years
- Workday Implementation Experience: 2+ years
- Workday Experience: Applied experience with partner solutions and follow documentation (ex, HireRight, SSO), Workday Studio as well as work with Web services and 3rd party API’s within Workday
- Work authorization/security clearance requirements: Must be authorized to work in the United States.
- Physical demands: Prolonged periods of sitting at a desk and working on a computer.
Travel required: <25% travel. Regular travel consists of, at minimum, one in-person, all staff event. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What we bring to the table:
Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-focused business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated.
- Competitive Base Salary & bonus
- Employer-paid medical, dental, and vision benefits
- 401k match
- Flexible work time
- Unlimited PTO and 12 floating holidays
- 100% remote
- $80 per pay period for cell and internet allowance
- Learning and development plan
Work environment
100% remote
Base Salary Range:
Associate Consultant - $90,000 - $120,000
Consultant $120,000 - $140,000
Lead Consultant $130,000 - $150,000
Principal Consultant $140,000 - $165,000
Architect $155,000 - $190,000
Affirmative Action/EEO Statement: Syssero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, age, national origin, ancestry, citizenship status, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law or Syssero policy.
For Applicants in San Francisco Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For Applicants in Los Angeles Only: Syssero accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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