Part-Time On-Call CSR (Customer Service Representative)
WhizPro Plumber
We are seeking a reliable, high-performance On-Call CSR to handle inbound calls, book service appointments, and deliver an excellent customer experience after hours and weekends.
Key Responsibilities:
Answer inbound calls promptly and professionally
Convert incoming leads into booked service appointments
Gather and document complete customer information in CRM (Housecall Pro)
Respond to missed calls, texts, and web leads quickly
Follow up on unbooked leads to secure appointments
Communicate clear job details to technicians for dispatch
Maintain a confident, friendly, and in-control tone on every call
Respond to texts, emails, etc
Outbound call incoming leads.
Expectations:
High availability and fast response times while on shift
Strong booking performance and attention to detail
Consistent use of call scripts and processes
Accurate and complete documentation of all customer interactions
Ideal Candidate:
Strong phone and communication skills
Sales-minded with confidence in guiding conversations
Organized and detail-oriented
Able to stay composed and professional under pressure
Capable of prioritizing high value plumbing opportunities
Position Type:
Part-time, on-call (evenings, weekends)
Compensation:
Shift Salary+Hourly + performance incentives based on booked calls
Pay: $14.00 - $20.00 per hour
Expected hours: 10.0 – 30.0 per week
Benefits
Flexible schedule
On-the-job training
Referral program
Work from home
Work Location: Remote