Overview
PLEASE NOTE: No corp-to-corp candidates will be accepted. Tier One Technologies is seeking a Windows Systems Engineer with experience in application packaging and endpoint management. This remote Contract-to-Hire position will be originated in Raleigh, NC. Must be a US citizen. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Contribute to the modernization of the company’s endpoint environment, including Windows 11, Office 365, and other technologies supporting workplace transformation.
- Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing across the company.
- Support these activities across all teams within endpoint Integration and coordinate with other departments as needed.
- Leverage AI tools to deliver secure, reliable, and modern endpoint solutions, selecting appropriate tools and ensuring responsible data handling.
- Hand on knowledge of modern Windows, iOS and Android Operating systems.
- Operate, maintain, and support complex endpoint technology components.
- Develop scripted solutions (PowerShell/VBScript), package applications (Flexera WiseScript/InstallShield), and automate endpoint health remediation (e.g., service status, restarts, disk space, CPU, Event Logs) to remove legacy software, install updates, and address technical issues across user devices.
- Analyze and resolve component-level availability/performance issues; collaborate with vendors to implement approved fixes.
- Track open tickets, documenting every stage, including conversations, GitHub script revisions, time logs, testing schedules, and Tanium target creation for script rollouts.
- Build and maintain specialized knowledge of current and emerging technologies within assigned platforms.
- Provide training and knowledge transfer to less experienced IT team members.
- Deliver user assistance, training, and information sharing.
- Provide customer-facing support across diverse technology components.
- Adhere to formal change and test management procedures.
- Escalate atypical or unexpected findings promptly.
- Create action plans to resolve detected faults and track outcomes.
- Install, test, and implement complex component-level infrastructure changes independently.
- Conduct isolation testing for faulty equipment and software.
- Establish and refine operational processes to deliver world‑class technology platforms.
- Utilize associated management systems to operate and monitor platforms.
- Perform capacity and performance analysis; develop and implement optimization recommendations.
- Develop recommendations and implementation procedures for new hardware/software; prepare materials suitable for presentations.
- Document solutions approach comprehensively and maintain troubleshooting records.
- Maintain computer‑based documentation and ticket systems to record configurations, track changes/issues, and compile performance data.
Qualifications
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience 8+ years of relevant professional experience.
- Proficiency in PowerShell scripting, with a focus on creating Windows packages within an endpoint environment.
- Experience with Tanium and related endpoint management technologies.
- Proven ability to collaborate across functions and work effectively with diverse teams to achieve shared objectives.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Excellent multitasking and time management skills, with the ability to prioritize and manage multiple concurrent projects.
- In-depth knowledge of distributed system architectures, including hardware and software components.
- Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
- Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
- Effective oral and written communications skills.
- Must be a US Citizen and be able to obtain a Position of Public Trust Clearance.
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years.
- Military Service excluded.