• Bachelor s degree in information technology related fields or equivalent work experience.
• Emphasis on Windows Server platforms, 2003, 2008, 2012, 2016, 2019 and 2022 SQL Clustering, PowerShell Automation, IIS configuration, AD, DNS, VLANS, Netscalers, etc.
• Familiarity with SQL connections and basic queries, Oracle connections, VMWare.
• Minimum of 5 years of experience in Customer Service and Information Technology,
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Demonstrated ability to work well with cross-functional groups.
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company, Approachable and open.
• Demonstrated professionalism and courtesy in responding to phone calls and emails.
• Strong Customer Service skills and the ability to train others in these skills.
• Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals.
• Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening.