Boston Medical Center
Willow Impatient Analyst
12 Months CTH- Must be bale to convert WITHOUT sponsorship
REMOTE
Formal Job Description:
EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.
EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.
CERTIFICATION: Epic Willow Inpatient certification
Responsibilities
This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization
The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity
The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‑of‑sale–related integrations
This role operates in a high‑volume, production‑focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput
ESSENTIAL RESPONSIBILITIES
Retail Pharmacy Application Support
Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment
Operational Partnership and Workflow Optimization
Partner closely with Retail Pharmacy Operations and leadership to:
Identify workflow inefficiencies and opportunities for improvement
Support new store openings, workflow changes, and operational initiatives
Ensure system configuration aligns with day‑to‑day pharmacy operations
Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.Testing, Validation, and Release Support
Participate in integrated testing, retail workflow validation, and upgrade readiness activities
Support cutover planning, go‑live execution, and stabilization for retail pharmacy changes and enhancements
Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints
Integration and Vendor Coordination
Support workflows that integrate Willow Ambulatory with third‑party retail pharmacy systems, dispensing hardware, and external vendor platforms
Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail‑impacting issues
Understand cross‑system dependencies and escalate issues appropriately when retail pharmacy workflows are affected
Crossover and Enterprise Collaboration
Collaborate periodically with the Willow Inpatient team to support:
Shared medication records and enterprise build alignment
Cross‑application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
Participate in knowledge sharing and standardization efforts across pharmacy IT teams
Project Execution and Production Support
Independently manage assigned tasks and small‑to‑medium retail pharmacy initiatives
Balance enhancement work with production support and time‑sensitive retail pharmacy issues
Provide clear status updates, identify risks, and escalate operational concerns as needed
Documentation and Governance
Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
Follow enterprise intake, change control, and documentation standards
Contribute to continuous improvement of retail pharmacy system support processes