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DRAGONFLY HEALTH - A GREAT PLACE TO LAND
Dragonfly Health is the leading care-at-home data, technology and service
platform, and the industry’s first scale durable medical equipment (DME) and
pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced
technology and robust analytics to manage DME and pharmaceutical services as
part of a single, efficient solution for caregivers, patients, and their
families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of
hospice and post-acute healthcare. This is where innovation, collaboration and
compassion thrive, allowing us to carry out our work at the highest level to
serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique
opportunity to shape the future of healthcare alongside a passionate and
talented team. We believe in empowering our employees to grow both personally
and professionally, providing ample opportunities for career advancement,
continuous learning, and skill development.
DRAGONFLY HEALTH IS OUR NAME FOR A REASON.
The dragonfly is symbolic of the transformational impact we’re making on the
industry, our people, and the lives we touch. We are a guiding force for what’s
ahead, delivering more than equipment and medications, but also comfort and
peace of mind. We are agile and adaptable, able to quickly and easily pivot from
one point to the next, ready for whatever situation or patient need that
arises.
WHATEVER IT TAKES. WHEREVER IT TAKES US.
WHAT WE OFFER
Competitive Compensation $65,000 annual salary
Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k
w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute
care.
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WHAT YOU WILL DO
Develop reporting that gives leaders clear visibility into site, team, and
individual performance.
Build short- and long-term forecasting models to determine staffing needs
based on demand, service expectations, and budget targets.
Create forward-looking forecasts using historical trends and future business
drivers to support planning and resource allocation.
Analyze workforce trends and performance gaps and recommend improvements to
staffing models, scheduling, and operational processes.
Develop consistent WFM reporting standards and processes that improve data
integrity and decision-making.
Maintain WFM system configurations and data integrity supporting forecasting,
scheduling, and reporting.
Partner across the organization to support integrations between WFM
platforms, Avaya, and other operational systems.
Represent Workforce Management on cross-functional initiatives involving
staffing, forecasting, operational analytics, and system changes.
WHAT WE LOOK FOR
1–3+ years of forecasting experience and experience working in a workforce
management environment.
Strong understanding of contact center metrics and capacity-planning
fundamentals.
Advanced Excel skills, including pivot tables, advanced calculations, and
macros.
Experience working with workforce management software.
Strong analytical skills and the ability to translate data into useful
business insights.
Ability to communicate and present information effectively across different
levels of the organization.
Degree in business, finance, or a related field preferred; equivalent
experience will be considered.
WHY WFO ANALYSTS ARE IMPORTANT
Workforce planning has a direct impact on nearly every part of the operation.
Too little capacity can mean longer wait times, overloaded teams, and missed
service goals. Too much creates unnecessary cost and inefficiency. This role
sits in the middle of that equation. Your analysis will help Dragonfly Health
put the right resources in the right place at the right time—improving service,
controlling labor costs, and helping the organization make smarter decisions as
we grow.
LET'S SOAR TOGETHER