This is a Fully Remote Job
About Our Client:
The organization operates within the healthcare industry, focusing on improving health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. It addresses challenges in healthcare delivery by integrating technology and services to support healthier lives on a large scale.
About the Opportunity:
The WELLNESS COORDINATOR role is designed to handle provider inquiries and support outpatient care engagement programs. This position contributes by facilitating communication between providers and clinical teams to enhance care workflows and improve patient outcomes. The role requires effective management of high-volume customer service interactions, impacting the organization's ability to deliver efficient healthcare support.
Responsibilities:
Manage resolution and inquiries from providers via phone queue
Collaborate with clinical teams to facilitate workflows
Make outbound calls to providers for outpatient care engagement responses
Review case dispositions and communicate outcomes to providers
Requirements:
High School Diploma, GED, or equivalent work experience
Minimum 18 years of age
At least 2 years of customer service experience
Minimum 2 years in clerical or administrative support
Experience in healthcare industry and insurance
Proficiency with PC, Windows applications, Microsoft Word, Excel, and Outlook
Knowledge of ICD-9 and CPT codes
Flexibility to work any 8-hour shift between 8:00 am and 7:00 pm CST, with occasional overtime
Pay Range and Compensation Package:
Hourly pay ranges from $18 to $32 based on full-time employment and factors including local labor markets, education, work experience, and certifications
Benefits & Perks:
401(k) contribution
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.