This is a Fully Remote Job
About Our Client:
The organization operates in the healthcare sector, focusing on delivering care supported by technology to improve health outcomes for millions of people. It addresses challenges in access to behavioral health and substance abuse support by connecting individuals with necessary care, pharmacy benefits, data, and resources. The organization emphasizes diversity and inclusion and offers comprehensive benefits and career development opportunities.
About the Opportunity:
The WELLNESS COORDINATOR role is a non-clinical position dedicated to supporting members with behavioral health and substance abuse needs through care coordination and administrative assistance. This role serves as a primary care navigator to engage members, identify care gaps, address social determinants of health, and develop care plans to remove barriers. The position also supports the behavioral health case management team by managing referrals and maintaining accurate member information.
Responsibilities:
Manage inbound and outbound member communications
Document information in multiple electronic systems
Coordinate care information with clinical teams
Provide education on behavioral health benefits
Screen members to identify gaps in care
Offer network referrals and community resources for mental health and substance use treatment
Provide administrative support including referral assignment and member demographic verification
Perform other assigned duties
Requirements:
High school diploma
Minimum 1 year of computer proficiency
At least 1 year of experience with dual diagnosis involving mental health and substance abuse
Minimum 1 year experience managing sensitive issues confidentially with members and providers
At least 2 years of experience in behavioral health and case management
Access to a quiet, secure workspace at home
Reliable high-speed internet connection approved by the organization
Ability to work 40 hours per week during standard business hours in the relevant time zone (EST or CST)
Pay Range and Compensation Package:
Hourly pay ranges from $18.00 to $32.00 based on experience and other factors
Benefits & Perks:
Paid time off starting from first pay period plus 8 paid holidays
Medical, dental, and vision insurance options
Life and disability insurance coverage
401(k) savings plan and employee stock purchase plan
Education reimbursement
Employee assistance program and discounts
Voluntary benefits including pet, legal, and long-term care insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.