Weekend PRN Intake Specialist
Concierge Home Care | Remote – Florida Residents
$18–$20/hour based on experience | EVERY Saturday & Sunday | 8:30 AM–5:00 PM
Build a Career Where Your Work Helps Patients Access Care
At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” drives everything we do.
As an Intake Specialist, you will play an important role in helping patients access home health services. You will process incoming referrals, verify patient and insurance information, obtain required documentation, and collaborate with hospitals, providers, referral sources, Sales, and Operations to help ensure a smooth transition into care.
Why Team Members Choose Concierge Home Care
Flexibility & Work Environment
Remote position
Must live within 30 minutes of a Concierge Home Care branch location
Saturday & Sunday | 8:30 AM–5:00 PM
Collaborative team environment with strong operational support
Meaningful work that directly supports patient access to care
Compensation & Growth
$18–$20 per hour, based on experience
Structured onboarding and training
Ongoing professional development
Opportunities for advancement within Intake and Operations
Supportive leadership and collaborative team environment
Your Role as an Intake Specialist
The Intake Specialist serves as one of the first steps in the patient care process. You will be responsible for accurately processing referrals and ensuring the Intake team has the information and documentation needed to determine whether a patient can be accepted for home health services.
Responsibilities Include
Referral Processing
Receive and process incoming patient referrals from hospitals, providers, and other referral sources
Review referrals for completeness and accuracy
Ensure required orders and supporting documentation have been received
Follow up with referral sources to obtain missing information
Patient & Insurance Information
Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR
Complete insurance eligibility and benefit verification
Review and reconcile insurance changes on a routine basis
Maintain accurate and organized referral records
Hospital & Referral Portal Navigation
Navigate electronic referral portals and healthcare systems
Process referrals through hospital and provider platforms
Communicate with hospital case managers and discharge planners when additional information is needed
Monitor incoming referrals and prioritize tasks based on urgency
Communication & Collaboration
Communicate professionally with referral sources, providers, patients, Sales, and Operations
Work closely with internal teams to support timely referral processing
Help resolve documentation or information discrepancies
Compliance & Confidentiality
Maintain patient information in accordance with HIPAA and company policies
Handle confidential medical and insurance information with accuracy and discretion
Ensure documentation is complete, organized, and properly maintained
Technology You May Work With
Our Intake team works with multiple electronic systems and referral platforms. Experience with any of the following is helpful:
EMR platforms
Aiden
naviHealth
CarePort
Mayo Clinic referral portals
Insurance verification and eligibility portals
Other hospital and healthcare referral systems
Experience with multiple systems is preferred, but we provide training on our internal processes and platforms.
Qualifications
Required
At least 1 year of recent experience in medical intake, referral processing, healthcare administration, or a similar healthcare environment
Experience navigating EMR systems
Experience with medical referrals and documentation
Experience with insurance verification and eligibility
Strong attention to detail and accuracy
Ability to manage a high volume of information while maintaining accuracy
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Strong customer service skills
Ability to prioritize work based on urgency and patient needs
Florida residency required
Ability to maintain a quiet, professional, HIPAA-compliant home workspace
Reliable internet connection and ability to work independently in a remote environment
Preferred
Experience working with hospital referral portals such as Aiden, naviHealth, CarePort, Mayo, or similar platforms
Experience working in a home health or healthcare Intake department
Experience with multiple EMR platforms
Clinical or healthcare background such as Medical Assistant, CNA, or similar
Experience working in a high-volume healthcare environment
Join a Team That Cares
At Concierge Home Care, we are committed to Caring for people who care for people. Our team is built around Integrity, Caring, Quality, Service, Innovation, and Teamwork.
If you are organized, detail-oriented, dependable, and enjoy being part of a team that makes a difference in patients' lives, we would love to meet you.
Your application for employment may require successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by the Clearinghouse, please visit: Florida Care Provider Background Screening Clearinghouse [https://info.flclearinghouse.com?utm_source=chatgpt.com]
Every Saturday and Sunday, with some weekday availability