About Brighthush
Brighthush has been a trusted name in plumbing, heating, and cooling for homeowners across the greater Atlanta suburbs since 1978. As a family‑owned, community‑focused business, we pride ourselves on delivering honest, reliable service that keeps families comfortable year‑round. Our reputation is built on clear communication, meticulous attention to detail, and a relentless commitment to customer satisfaction—values that have earned us over 2,500 five‑star reviews. Now, as we expand our reach and embrace a modern, flexible workforce, we’re looking for a dedicated Weekend Part‑Time Remote Customer Service Representative to join our growing team.
Why Brighthush?
At Brighthush, we believe that great service starts with great people. Our culture blends the warmth of a family business with the innovation of a forward‑thinking organization. You’ll work alongside a supportive team that values independence, professional growth, and a healthy work‑life balance—all while contributing directly to the satisfaction of our customers. Whether you’re a seasoned customer‑service pro or a recent graduate eager to learn, Brighthush offers a platform to thrive, learn new skills, and make a tangible impact on the lives of homeowners.
Key Responsibilities
- Customer Interaction: Serve as the first point of contact for customers via phone, email, and text, providing friendly, reassuring communication that reflects Brighthush’s high standards.
- Appointment Scheduling: Use ServiceTitan to schedule plumbing, heating, and air‑conditioning appointments, ensuring accuracy and timely updates for both customers and technicians.
- Data Management: Gather, verify, and record customer, property, and service information in our CRM, maintaining meticulous records that support seamless service delivery.
- Internal Coordination: Relay critical messages and updates to technicians, managers, and other team members, ensuring everyone stays informed and aligned.
- Administrative Support: Assist with other administrative tasks as needed—such as updating service logs, preparing reports, or handling special requests—to keep operations running smoothly.
- Quality Assurance: Monitor customer interactions for compliance with Brighthush’s service guidelines, providing feedback and suggestions for continuous improvement.
Schedule & Remote Work Requirements
As a weekend‑focused role, your primary hours will be:
- Friday: 8:30 a.m. – 4:30 p.m.
- Saturday: 7:30 a.m. – 2:30 p.m.
- Sunday: 7:30 a.m. – 2:30 p.m.
Additional hours may be available based on company needs and your availability. All work will be performed remotely from within the state of Georgia. To succeed, you’ll need a quiet, distraction‑free workspace, reliable high‑speed internet, and a dependable computer setup capable of handling simultaneous calls, emails, and scheduling tasks.
Essential Qualifications
- Professional Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly, calmly, and confidently.
- Customer‑Centric Mindset: A genuine desire to help customers, turning potentially stressful situations into positive experiences.
- Reliability & Independence: Strong sense of responsibility, punctuality, and the ability to manage scheduled shifts autonomously.
- Attention to Detail: Meticulous record‑keeping and organizational skills to ensure accurate data entry and appointment scheduling.
- Multitasking Proficiency: Comfort handling calls, emails, texts, and multiple tasks simultaneously without compromising quality.
- Problem‑Solving Attitude: Calm, solution‑oriented approach to unexpected challenges, with a willingness to learn new tools and processes.
Preferred Experience
- Experience in customer service or dispatch within the plumbing or HVAC industry.
- Familiarity with ServiceTitan or similar scheduling software.
- Proficiency with Google Workspace (Google Chat, Google Docs, etc.) or comparable collaboration tools.
Skills & Competencies for Success
- Strong interpersonal skills that foster trust and rapport with customers.
- Excellent time‑management and organizational abilities.
- Adaptability to new technologies and evolving company processes.
- Team collaboration mindset, even while working independently.
- Positive, upbeat demeanor that aligns with Brighthush’s culture of high standards and mutual support.
Career Growth & Learning Opportunities
Brighthush is committed to investing in your professional development. As a remote team member, you’ll have access to:
- On‑the‑job training in customer service best practices, industry knowledge, and advanced scheduling techniques.
- Mentorship from experienced technicians and managers who share their expertise and insights.
- Cross‑functional exposure—learn about field operations, sales, and business strategy to broaden your skill set.
- Opportunities to advance into senior customer‑service roles, team lead positions, or even transition into field service roles if you’re interested.
Work Environment & Company Culture
At Brighthush, we value:
- Flexibility: Remote work that fits your lifestyle, with clear boundaries and supportive tools.
- Collaboration: A tight‑knit team that celebrates successes, shares knowledge, and supports one another.
- Integrity: Transparent communication, honest service, and a commitment to doing what’s right for our customers.
- Continuous improvement—every team member is encouraged to suggest ideas that enhance service quality and operational efficiency.
Compensation, Perks, and Benefits
While specific salary details are tailored to experience and qualifications, Brighthush offers a competitive hourly rate for part‑time, weekend work. In addition, you’ll enjoy:
- Paid time off for holidays and personal days.
- Comprehensive training and development programs.
- Access to a digital benefits portal with health, dental, and vision options (for eligible employees).
- Employee recognition programs that celebrate outstanding service and teamwork.
- Opportunities to earn performance bonuses based on customer satisfaction metrics.
Ready to Join Brighthush?
If you’re passionate about delivering exceptional customer experiences, thrive in a flexible remote setting, and want to be part of a company that values integrity, teamwork, and continuous growth, we’d love to hear from you. Bring your professionalism, enthusiasm, and commitment to service excellence, and help us keep homeowners comfortable and satisfied across the Atlanta suburbs.
Apply today and become a vital part of Brighthush’s mission to provide reliable, honest, and friendly service to every customer.
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