Job Location: Open to US Remote Candidates
Job Summary:
Our Website Support Specialists are essential to keeping our clients' websites running smoothly. You’ll support content updates, troubleshoot issues, perform QA reviews, and partner with cross-functional teams to ensure accuracy, performance, and consistency across our digital ecosystem.
The ideal candidate is detail-oriented, analytical, and resourceful. You should enjoy solving problems, improving processes, and collaborating across departments. If you’re passionate about websites and motivated to turn challenges into solutions, you’ll thrive in this role.
What You’ll Do:
As a Website Support Specialist, you’ll help maintain and improve our clients’ websites by managing support requests, updating site content, resolving issues, and ensuring high-quality releases. Your work directly contributes to delivering an exceptional digital experience for our clients and their customers.
Day-to-Day Responsibilities:
- Manage incoming website support requests, prioritize tasks, and track progress to ensure timely resolution.
- Troubleshoot website issues such as broken links, missing data, display errors, and CMS-related problems.
- Perform QA checks for new website launches, template updates, promotions, pricing updates, and feature releases.
- Update and maintain product data, pricing, promotions, landing pages, and other content using internal tools and CMS platforms.
- Build, edit, and optimize custom CMS pages based on business requirements and client specifications.
- Support new client onboarding by preparing admin access, verifying content readiness, and providing training on website tools and admin features.
- Proactively identify areas for improvement, recurring issues, or inefficiencies and recommend solutions.
- Document processes, findings, and updates to ensure alignment and support continuous improvement of workflows.
Basic Qualifications:
- 1–3 years of experience in website support, digital operations, QA, or CMS management.
- Familiarity with website structure, CMS concepts, and basic troubleshooting practices.
- Strong written and verbal communication skills with the ability to translate issues into clear next steps.
- Experience with Microsoft Office and web-based tools; basic HTML/CSS or CMS experience is a strong plus.
- Highly organized and able to manage multiple priorities in a fast-paced environment.
- Detail-oriented mindset with a strong commitment to accuracy and quality.
Preferred Qualifications:
- Bachelor’s degree in Business, Communications, Marketing, Web Design, or a related field.
- Familiarity with the appliance or retail industry is a plus.
Competencies:
- Critical and analytical thinker with the ability to identify root causes and recommend effective solutions.
- Strong problem-solving skills with the ability to navigate ambiguous challenges.
- Excellent collaboration skills and comfort working across departments.
- Ability to learn quickly and adapt to evolving tools, platforms, and processes.
- Passion for improving workflows and delivering consistent, high-quality output.
- Self-motivated, reliable, and able to take ownership of assigned work.
Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.
About NMG:
Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership. For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace. To learn more, visit nationwidegroup.org or our Nationwide Marketing Group LinkedIn page.
Why You Want to Work Here:
At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.
But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.
NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.
What We’ll Do For You:
- Competitive base pay and performance bonus, dependent on role
- Medical, dental, and vision benefits with low-cost coverage options
- Employer paid basic life and AD&D
- Employer paid short-term and long-term disability
- MetLife supplemental insurance options
- Matching 401(k) with 100 percent vesting
- Open PTO policy, paid holidays, and ten weeks of paid parental leave
- Business casual work environment
Requires 1–3 years in website support, digital operations, QA, or CMS management; website and CMS troubleshooting knowledge; strong communication, organization, accuracy, and problem-solving skills.
Key Responsibilities
- managing requests
- troubleshooting websites
- performing QA checks
Skills & Tools
Microsoft Office, HTML, CSS, CMS
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 45,000 – 48,000 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
- Generous parental leave
About Nationwide Marketing Group
A buying, marketing, and business support organization serving independent dealers. — Industry: Consulting Services