OVERVIEW
RESPONSIBILITIES
QUALIFICATIONS
ADDITIONAL INFORMATION
Location Type
Hybrid - 2 or less days in office
WC Claims Advocate
About Alera Group
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Why Join Alera Group?
- Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
- Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
- Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.
The Opportunity
At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a WC Claims Advocate, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
RESPONSIBILITIES
- Manage and proactively support a portfolio of commercial insurance claims, ensuring timely follow-up and resolution
- Develop and maintain claims tracking reports, claim inventories, and documentation to support client service and claim management activities
- Identify applicable coverages and exposures related to losses and coordinate claim reporting to the appropriate carriers and policies
- Analyze coverage issues, research policy language, and provide guidance on claim-related questions and potential solutions
- Advocate on behalf of clients to resolve complex claim matters and improve claim outcomes
- Facilitate and participate in claim review meetings, client presentations, and discussions with carriers, adjusters, and other stakeholders
- Collaborate with producers, account teams, and service staff to enhance the overall client experience and support retention efforts
- Maintain current knowledge of claims trends, coverage developments, and industry best practices through continuing education and professional development
QUALIFICATIONS
Required Qualifications
- Minimum of 3 years of commercial claims experience involving Property, Auto, General Liability, or related commercial lines coverages
- Strong understanding of commercial insurance coverages, claims processes, and coverage analysis
- Experience investigating, managing, and resolving complex claim issues
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, and client advocacy skills
- Ability to manage multiple priorities while maintaining exceptional attention to detail
- Experience presenting information and claims analysis to clients and small groups
- Ability to travel locally and occasionally overnight as business needs require
Preferred Qualifications
- Exposure to Employment Practices Liability, Cyber Liability, Crime, Professional Liability, and Directors & Officers claims
- Professional designations such as AIC, SCLA, CPCU, INS, CRIS, or related industry credentials
- Experience leading client claim review meetings and presentations
- Knowledge of risk management principles and claim outcome strategies
- Experience working within agency, brokerage, carrier, or third-party administrator environments
- Commitment to continuing education and professional development
Compensation
- Salary Range: $120,000–$130,000 annually
Benefits
Eligible colleagues enjoy a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Generous paid time off
- Professional development and career growth opportunities
ADDITIONAL INFORMATION
Work Arrangement
This position is Remote
- Remote: This role is primarily remote.
Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Location Type
Hybrid - 2 or less days in office
3+ years commercial claims experience in Property, Auto, General Liability or related lines; strong understanding of insurance coverages and claims processes; excellent communication and analytical skills; ability to travel locally and occasionally overnight.
Key Responsibilities
- managing claims
- analyzing coverages
- advocating for clients
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Pasadena, California, United States
- Salary: USD 120,000 – 130,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Alera Group
A leading independent insurance and financial services firm providing personalized service and expertise. — Industry: Finance