Job Description:
• Provide strategic direction, management, and development for staff of leaders, project managers, coordinators, and technical analysts.
• Develop business unit strategies supporting Velera’s overall goals and execute defined strategy projects.
• Provide input and support to the executive leadership team regarding company strategies and strategic initiatives.
• Define requirements and processes for projects and operational processing services for new products, solutions, and enhancements.
• Design and implement operational models, policies, and procedures to ensure quality and client service.
• Oversee projects and operational processing services, delivering quality results.
• Forecast, obtain, and develop resources to meet business unit requirements and drive client support.
• Provide pre-sale implementation support and operational consulting.
• Travel to client locations and conferences; prepare and deliver presentations to staff, prospective clients, and member credit unions.
• Interact with client CEOs and senior credit union executives to ensure client satisfaction.
• Develop and manage the operational plan and annual budget for the business unit.
• Analyze business unit strategy execution and identify process improvement opportunities.
• Direct, develop, and manage operational and subject matter expert teams supporting digital, contact center, and payment solutions.
• Manage onboarding, project management, change management, and decommissioning of solutions based on client needs and contractual requirements.
• Partner with business units to execute company strategies and projects aligned with revenue and client experience objectives.
• Perform other duties as assigned.
Requirements:
• Bachelor’s degree in systems, Business Management, or related field, or equivalent combination of education and related experience required.
• Twelve (12) years of experience successfully leading complex implementation projects with a strong emphasis on client-facing and solution onboarding support and satisfaction in the payments industry/financial services required.
• Ten (10) years’ experience in managing card processing technology, operations, and/or output production including onboarding, change management, incident resolution, and partner management.
• Full understanding of processing platforms, solution functionality, processes and solutions across the industry.
• Seven (7) years of direct leadership experience required.
• Seven (7) years of client project consultation/management experience required.
• Ability to travel to client locations, conferences, offsite meetings, member locations, other Velera locations, and regional locations of Velera vendors.
• This role is currently not eligible for sponsorship.
Benefits:
• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Remote-first, flexible environment
• Psychological safety, wellbeing and belonging
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