Job Description:
• Serve as the senior operational liaison between IQVIA and the customer’s clinical development organization
• Lead the preferred provider partnership by shaping strategic resourcing models and identifying opportunities to deepen collaboration
• Mobilize global IQVIA teams to anticipate customer needs, align delivery priorities, and strengthen partnership value
• Drive year-over-year organic growth, expand customer market share, and sustain high levels of client satisfaction
• Chair or co-chair operational governance forums and oversee resolution of escalations across the partnership
• Ensure high-quality delivery across Global Product Development by aligning resources, sharing best practices, and strengthening customer confidence
• Lead portfolio-level risk management across the customer’s clinical development programs
• Track and optimize RDS and RWLP delivery performance with global business unit teams
• Partner with Sales, Global Business Operations, and account leadership on financial tracking, LSFR activity, and strategic partnership opportunities
• Own achievement of annual net revenue targets of $100M+ at targeted profitability levels
• Apply financial acumen to pricing, margin management, investment decisions, and long-term account planning
• Lead and mentor global teams across Quality, Data Management, Lifecycle Safety, delivery operations, and other key functions
• Establish goals, delegate effectively, and elevate team capability through coaching, accountability, and performance focus
• Build trusted relationships with senior internal and external stakeholders across geographies and functions
• Orchestrate matrix teams to align with customer strategy, IQVIA best practices, and operational commitments
Requirements:
• Deep expertise in clinical development, clinical operations, and global delivery models
• Strong understanding of pharmaceutical and biotechnology business models, development priorities, and operational challenges
• 15–20 years of experience in pharma, biotech, CRO, clinical operations, commercial, business development, project management, data management, laboratory, or pre-clinical environments
• Proven success in senior client management, strategic partnership development, and influencing C-suite stakeholders
• Exceptional communication, negotiation, critical thinking, and executive stakeholder management skills
• Strong matrix leadership capability with cultural agility across global teams and complex client environments
• Demonstrated ability to deliver results aligned with customer expectations, company objectives, financial goals, and quality standards
• Solid financial analysis skills, including margin management, revenue planning, and strategic decision-making
• Ability to design and execute strategic and tactical customer plans that translate priorities into measurable outcomes
• Must reside within the country where this role is posted to be eligible for this remote position
Benefits:
• Opportunity to shape a high-impact customer partnership
• Work across diverse geographies and therapeutic areas
• Culture of belonging
• Opportunities to contribute perspectives, collaborate across teams, and grow
• Meaningful work helping move healthcare forward
• Incentive plans, bonuses, and/or other forms of compensation may be offered
• Health and welfare and/or other benefits may be offered