About the Role
The Vice President, Design & Delivery is the senior leader responsible for the quality, consistency, and ongoing evolution of our design and delivery function. This person holds the standard for how we serve clients from the moment a sale closes through delivery and reengagement, and owns the cross-functional integration that supports the full client experience journey.
The visible, high-trust leadership role sits at the intersection of instructional design, facilitation excellence, and operational strategy. It requires someone who understands design innovation and how great experiences are built; holds a high bar for facilitator quality, knows how to grow a team of exceptional practitioners, and can build the systems that make excellence repeatable at scale.
Critically, this person is the integrating voice across design, delivery, brand experience, and client operations. They own the promise of the client journey and aligning the team around a cohesive vision for highest level impact. They also own the feedback loop that connects what happens in our engagements back to how we design and develop our work over time.
Reports to: Chief Operating Officer
Direct Reports: Director of Client Experience; Director of Creative Strategy
Their values align with our values: In addition to putting relationships first, InspireCorps identifies the following values that frame our commitment and guide our norms and behaviors:
• Impact | “Ignite Next Level”
• Accountability | “Deliver What You Promise”
• Connection | “Relationships First”
• Curiosity | “Imagine If”
Key Responsibilities:
Strategic Leadership Across Design and Delivery
• Serve as the integrating leader across design, delivery, brand experience, and client operations, ensuring these functions work together rather than in isolation.
• Hold explicit accountability for the coherence of the end-to-end client experience, from the proposal stage through engagement close and positioning for additional sales.
• Partner with POD Leaders to support strategically significant accounts.
• Lead a regular cross-functional rhythm with the Director of Client Experience and the Director of Creative Strategy to align on standards, priorities, and client commitments.
• In partnership with the COO, build the long-term capability of the design and delivery organization through succession planning, leadership development, organizational design, and workforce planning.
• Leads the full design and delivery management function, with the Director of Client Experience implementing the day to day POD and project management operations.
• Establish the firm's strategy for leveraging emerging technologies, including AI-enabled tools, to improve quality, scalability, and operational effectiveness without compromising quality.
• Drive the change management required to embed new processes, standards, and ways of working across the team.
• Serves as a strategic partner to the Executive Leadership Team, collaborating across functions to shape firm-wide priorities related to product innovation, organizational capacity, client growth, and the continued evolution of the business.
• Partner with the COO to optimize delivery capacity, utilization, and profitability while maintaining exceptional client outcomes.
• Owns and defines strategic priorities and reporting framework for the Design & Delivery function, leveraging data and insights to inform organizational priorities, resource planning, and continuous improvement. Leverages Monday Project Management system.
Instructional Design and Delivery Standards
• Own and evolve the firm's instructional design approach, establishing clear frameworks for how programs are designed across product types, complexity levels, and client contexts.
• Own the firm's curriculum strategy and evolution, along with the systems that support it.
• Stay current on emerging research and best practices in adult learning, facilitation methodology, and organizational development, and bring what is relevant into the team's work.
• Build and maintain the tools, templates, and design standards that allow the team to work with both efficiency and creativity.
• Leverage the input of the Director of Creative Strategy to ensure program architecture, facilitation arcs, and content throughlines are consistently strong and experientially extraordinary across every engagement.
Facilitator Excellence and Community Leadership
• Own the quality standard and evaluation framework for facilitation across the firm, covering both in house facilitators and senior consultants.
• Define what excellent facilitation looks like, and build the shared language, criteria, and developmental framework that governs how facilitators are assessed and grown.
• Oversee the training and evaluation of facilitators, and stay close to what is happening in the field through direct observation and ongoing conversation with facilitators.
• Partner with the Director of Client Experience to ensure the framework is implemented consistently and that development gaps are addressed.
• Sets and holds accountability to Senior Consultant delivery excellence.
• Champion a culture of learning, honest feedback, and high standards within the delivery function.
What We are Looking For: Qualifications
• 10 or more years of experience in organizational development, leadership development, or professional services, with a track record of leading design and delivery functions.
• Demonstrated expertise in instructional design principles and adult learning theory, with experience applying them across complex, customized programs.
• Demonstrated success scaling design, delivery, and consulting operations in a growing professional services organization.
• Significant facilitation experience with senior leaders.
• Experience leading cross-functional teams or functions and integrating across disciplines toward a shared outcome.
• Experience building and managing a community of facilitators or senior consultants, including performance standards, professional development, and accountability.
• Operational experience in a professional services or consulting environment, including building systems and processes that scale.
• A track record of leading teams through change with clarity, candor, and care.
Education:
• Bachelor's degree required in Organizational Development, Human Resources, Education, Business, Psychology, or related field.
• Master's degree (Preferred) in Organizational Development, Industrial/Organizational Psychology, Education, Business Administration, or related discipline strongly preferred.
Certifications (Preferred):
• Prosci Change Management
• ICF Coaching Credential
• ATD Master Trainer or CPTD
• SHRM-SCP/SPHR
• Certified Facilitator or equivalent leadership development credential
Skills and Capabilities:
• Integrative thinker who sees across functions and connects the dots others miss.
• Strategic and systems-oriented.
• People leader who invests in the development of those they manage and earns trust through both competence and character.
• Clear, direct communicator who can lead through influence as well as authority.
• Excellent judgment about quality, people, and what clients actually need.
• Curious about innovation in learning, facilitation, and organizational effectiveness and efficiency.
• Comfortable in an entrepreneurial and scale up environment that is fast paced.
• Energized by the opportunity to build and innovate into next level excellence.
Why this Role Matters:
Our client base is growing, our product offerings are expanding, and the complexity of what we design and deliver is increasing. The VP, Design and Delivery is the person who ensures that our design and delivery facing functions work as one, and that the learning from every engagement is leveraged to innovate and elevate our work for the future.
Salary Range:
Starting base annual salary $160,000-$190,000 based on skills and experience plus variable/bonus pay based on performance.
Location:
Remote work with occasional in-person business development and team meetings; travel required for on-site client delivery (approximately 10 - 15%). InspireCorps operates in the US on Eastern time.
About InspireCorps:
Founded in 2013, InspireCorps is an inspiration-based people strategy and leadership development firm that partners with companies to unleash next-level performance and business results for leaders, teams, and organizations. Our higher purpose is to build a better world through inspired leaders who cultivate high-performing teams and purpose-driven organizations. Our unique methodology is grounded in our original research on inspiring leadership and performance (published in Dare to Inspire, Hachette 2019) and uses our proprietary Inspired Leadership & Performance (ILP) model and survey.