ABOUT SINCH
Sinch’s vision is to connect every business with every customer, everywhere in
the world. More than 200,000 businesses — including Google, Uber, Paypal, Visa,
Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power
engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
As Vice President of Global GTM Operations, you will lead one of the most
significant commercial transformation initiatives at Sinch. This pivotal role is
created to unify our commercial operations for the first time since the company
moved to regional Go-to-Market teams. This is not a role that inherits a legacy
function — it is an opportunity to build a modern, AI-enabled GTM Operations
organization from the ground up, leveraging agents, automation, and intelligent
tooling to operate at global scale. Rather than walking into an established
setup, you will conduct a comprehensive assessment of our current state, define
a future state globally aligned operating model and lead the organizational and
process transformation required to build a scalable, data-driven GTM Operational
function.
Reporting to the EVP Americas, you will partner closely with all three regional
EVPs, Chief Product Officer, and Chief Marketing Officer to drive commercial
excellence globally. You will own the processes, data, and operational
infrastructure that determine how effectively Sinch’s go-to-market engine
performs. Success means quickly executing an upfront diagnostic, establishing a
trusted hub and spoke operating model and securing buy in across culturally and
geographically diverse regions to establish GTM Operations as an indispensable
strategic partner— one that is built from the ground up to be AI-enabled,
leveraging agents, automation, and intelligent tooling to operate at global
scale. Executing with high velocity is essential; this is not a multi-year
consulting roadmap, but a mandate for an agile builder who delivers immediate
tangible wins, while standing up our global foundation.
Responsibilities:
Lead Commercial Transformation & Diagnostic: Conduct an immediate,
comprehensive diagnostic of our current GTM Operations structure, processes,
systems, governance, and capabilities across all regions (Americas, EMEA,
APAC). Identify core opportunities for harmonization, simplification, and
operational excellence to design our path forward.
Unify and Champion the Global Function: Standardize and manage the
organizational transition from three independent regional models to a
cohesive, global hub and spoke operating model. Oversee the creation of
Centers of Excellence (CoEs) while optimizing regional delivery capabilities
over time.
Establish Global Governance and Process Standards: Define, document and
govern global GTM standards and commercial policies across the full
lead-to-cash lifecycle. Partner with regional leadership to implement
measurable baselines for sales productivity, pipeline conversion, margin
protection and revenue retention.
Translate Commercial Data into Strategic Insight: Leverage the function's
analytical capabilities to deliver forward-looking intelligence on business
performance — including revenue forecasting accuracy, territory productivity,
and sales efficiency — that equips regional EVPs and senior leadership to
identify gaps, prioritize interventions, and drive growth. Move the function
beyond reporting and into active commercial partnership with leadership.
Drive Change Management & Cultural Alignment: Build trust and deep alignment
across geographically and culturally diverse teams. Navigate change with
empathy, transparency, and care—balancing global standardization with
critical local market requirements and regional business realities. Lead
through influence to align stakeholders who have historically run independent
models.
Enable Commercial Execution & Tech Stack Governance: Define and run the
business-side GTM technology roadmap (SalesForce, CPQ, Gainsight and
connected systems) in close peer-level partnership with IT. Ensure sales,
deal desk and account management teams (Sales and CS) have the reliable data
and streamlined workflows required to move fast.
Establish and Scale Global Deal Desk Operations that explicitly details
ownership of commercial pricing governance, margin enforcement, bid
management, and RFP/RFI processes.
Building scalable, cost-effective capabilities: Identify non-customer-facing
operations and capabilities that can be resourced through low-cost geography
hiring, BPO partnerships, and/or AI-enabled automation – continually
prioritizing organizational efficiency without compromising quality or
execution speed.
REQUIREMENTS
To be successful in this role, we believe you have:
Large-Scale Transformation Leadership: A track record of leading large-scale
GTM, Revenue or Sales Operations transformations in a global, matrixed
environment – with demonstrated experience integrating or transforming
commercial operations teams across multiple geographies into a unified global
approach.
Operating Model Design Expertise: Direct experience designing and
implementing global operating models, governance frameworks, and Centers of
Excellence that successfully balance global standardization with regional
execution flexibility.
Exceptional and Proven Change Management & Influence: Highly developed
executive presence with a demonstrated ability to navigate complex
organizational dynamics, build trust with key stakeholders, and align senior
regional leaders through collaboration and influence rather than mandate.
Deep Process, Data, & Technology Governance: Fluency in lead-to-cash
commercial processes and the technology that power them – Salesforce, CPQ,
Gainsight, and connected systems with a specific focus on AI adoption. Able
to partner with IT leadership as an operational peer, designing policies and
data architectures that promote data integrity and improve sales
productivity.
Operational Efficiency & Automation Focus: A track record of building and
governing highly cost-efficient operating models – including experience
leveraging low-cost geography centers, BPO partnerships, and AI-enabled
automation in an operational context. Experience designing and implementing
global operating models, governance frameworks, and CoEs that balance
standardization, scalability, and regional flexibility.
Cultural Fluency: Experience leading geographically and culturally diverse
teams, with a proven ability to listen actively, respect regional business
differences, and align diverse groups around shared global goals.
Analytical Rigor: Deep fluency in data and analytics. You know what metrics
matter, how to establish the infrastructure to measure them reliably and how
to translate raw GTM data into strategic insights for c-suite stakeholders
driving growth agenda.
This role is primarily remote, but candidates must reside near one of our hub
locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio,
TX; Denver, CO; Seattle, WA.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective,
consistent, and inclusive. Our approach includes structured, competency-based
interviews designed to evaluate your skills, experience, and qualifications
relevant to the role. At times, we may include a data-driven assessment to
enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout
the journey. If this role isn't what you're looking for, please explore the
other opportunities listed on our career page: https://www.sinch.com/careers/
[https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sinch.com%2Fcareers%2F&data=05%7C02%7CMartin.Grannen%40sinch.com%7C91953d8549f24a66c93c08dcddb6f1fc%7C3b518aae89214a7b8497619d756ce20e%7C0%7C0%7C638629025025905624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=ZZaRt1s71%2Bp8ojRLPAKot%2Bwjt6wyReK01M6JUXI3gFg%3D&reserved=0].
No matter who you are, we hope you find an exciting path forward - hopefully
with us!
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking
paid time off to support a volunteer program of your choice.
TREAT YOURSELF: We offer discounts on retail, entertainment and more through
our Reward+ program.
Salary:
The annual starting salary for this position is between $216,000.00-$270,000.00.
Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until September 28,2026 at a minimum. Please
note that the application timeline may be flexible to accommodate a
comprehensive candidate evaluation.