Position: Voice Admin
Location: Remote
Duration: Contract-Long term
Job Summary:
Are you passionate about enterprise voice technologies, Microsoft Teams telephony, and Cisco collaboration platforms?
We're looking for an experienced Voice Admin / Voice Engineer to support and troubleshoot enterprise communication systems in a remote, long-term contract role.
What You'll Do
-Administer Microsoft Teams Phone and Cisco IP telephony environments.
-Manage MACD requests, DID assignments, voice profiles, phone registrations, and alerts.
-Troubleshoot complex PSTN, SIP trunk, PRI, SBC, voice gateway, and voicemail issues.
-Support Teams Direct Routing, Operator Connect, voice policies, and dial plans.
-Analyze call detail records (CDRs), system logs, network traces, and packet captures.
-Support Cisco video conferencing, Pexip integrations, emergency calling, and voice recording solutions.
-Coordinate with telecom carriers and vendors to resolve critical incidents.
-Maintain incident SLAs, change management processes, and technical documentation.
Key Skills
-Microsoft Teams Phone / Teams Voice
-Cisco IP Telephony / CUCM / Unity
-SIP, VoIP, PSTN, PRI, and H.323
-SBC configuration and troubleshooting — AudioCodes / Ribbon
-Direct Routing, Operator Connect, and voice gateways
-Tier 3 troubleshooting and log/packet analysis
-Networking fundamentals — TCP/IP, VLANs, QoS, and routing
Nice to have: Pexip, Cisco Expressway/VCS, Intrado, Anywhere365, IP fax, and voice recording platforms.