Job Description:
• Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program
• Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources
• Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate
• Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work
• Verifying the beneficiary’s employment goal is appropriate and achievable
• Support and coach the beneficiary while applying for jobs, and job retention
• Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result
• Complete Social Security forms as required
• Conduct conference calls with beneficiaries and social security
• Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment
• Other duties as assigned
Requirements:
• Master’s and or Bachelor’s degree preferred or commensurate work experience
• Two (2) or more years’ experience in case management, job placement, vocational rehabilitation preferred
• Short-term disability or experience working with disabled individuals a plus
• Employment specialist/job coach experience a plus
• Ability to learn, retain and apply information
• Ability to work in a fast-paced work environment and handle high volume of inbound and outbound phone calls
• Customer service and collaboration skills
• Bi-Lingual (Spanish) skills encouraged
Benefits:
• Monthly Incentive Plan
• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program