About Syncx:
Syncx is a physician workforce solutions company. We combine our proprietary physician staffing technology with an unmatched service experience to bring solutions to maximize the value of our client’s locum tenens programs. We do this by coordinating the expertise of our curated panel of healthcare staffing companies with clients who need temporary healthcare providers. Our program helps deliver physicians to hundreds of facilities and their communities each year.
Position Summary:
As an Account Manager, you will act as a driver and consultant hired to facilitate locum tenens placements. You will coordinate and drive the placement process from job order to physician start date and bear shared responsibility for ongoing customer and assignment support. This is an a big and important job.
You trouble shoot problems, train agencies, drive fulfillment, build relationships and act as an advisor to both agency and client smoothing all of the bumps along the way. You know what is happening at all times because you track and document your work.
Your goal is to be proactive, ultimately creating an experience where working with us is easier than for the agency/client to work the process directly. Our goal is to help clients efficiently manage their locums spend and to help our agencies grow. Other programs would find this combination impossible, in our program we know how to make it happen. This is an agency and client facing role, we are on camera and on the phone and your attention to detail and communication skills will be top notch.
This is a fully remote position with the requirement to be visible on camera during team meetings.
Scope of Job:
Take an active role in building and maintaining strong working relationships with client practice managers and recruitment teams
Proactively establish new points of contact and build relationships within the client and agency organizations to build rapport and learn internal systems
Move locum tenens candidates through the process from name clear to placement prompting action from agency, clients, and credentialing to ensure efficiency, quality and speed
Utilize technology to build placements, create jobs, send invitations to agencies, set up shifts, process name clears, set up rates, and book assignments
Ensure data integrity in the system keeping contacts, job descriptions and client details up to date
Drive order fulfillment by ensuring accuracy of job information, consistent communication with agencies about priorities and being the subject matter expert on the client
Assist in agency/client training and troubleshooting when using the technology
Review and submit candidates for locum tenens assignments to department leaders
Ensure the satisfaction of our client and agencies by consistently meeting their needs
Take a hands-on approach to rate construction to ensure that rates are accurate, reasonable and robust enough to attract quality candidates
Work with Syncx credentialing specialist to prep for meetings, ensure providers meet credentialing deadlines, and escalate when necessary to keep things on track
Identify gaps in existing processes and procedures and effectively recommend and drive improvements
Apply knowledge of business and the marketplace to help clients and agencies improve outcomes
Provide guidance and assistance to agencies to help facilitate the best matches and odds of placement success
Looks for ways to improve the process and work with stakeholders to create those improvements
Anticipate problems before they occur to ensure resolution
Manages assignment quality through ongoing check-ins to reduce fall-off
Fully remote position with the requirement to be visible on camera during team meetings
Occasional client visits will be required
Other responsibilities as necessary
Qualifications & Experience:
High school diploma or equivalent required
3+ years of experience within the healthcare ecosystem
Adherence to laws and best practices in regard to dealing with customers and data
Salesforce experience is preferred
Self-motivated with the ability to work autonomously and as part of a collaborative team
Skills:
Excellent verbal and written communication skills
Detail-oriented with excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Complex thinker and problem solver
Cooperative and collaborative worker
Strong problem solving and decision-making skills in a fast-paced team environment
Proven time management and prioritization skills focusing on urgent and overlapping deadlines
Compensation:
Competitive salary to commensurate with experience
Commission plan
Benefits:
Employee-centric culture
Permissive PTO
Comprehensive benefits package with employer contribution
401k plan with employer contribution
Career Pathing:
Senior Account Manager