Preferred Qualifications:
- Open availability to work assigned shifts Monday-Friday. Schedules may be assigned within operating hours that vary by day and extend as late as 10:00pm PST / 1:00am EST.
- Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.
- Prior administrative experience in a remote or hybrid work environment preferred but not required.
CRITICAL TASKS
Policies and Procedures
- Maintains confidentiality of proprietary materials and information.
- Protects the privacy and security of guests and coworkers.
- Follows company and department policies and procedures.
- Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
- Performs other reasonable job duties as requested by Supervisors.
Guest Relations
- Addresses customer needs in a professional, positive, and timely manner.
- Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
- Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
- Thank customers with genuine appreciation and provides a fond farewell.
- Assists other associates to ensure proper coverage and prompt guest service.
Communication
- Speaks to guests and co-workers using clear, appropriate and professional language.
- Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Communicates efficiently with others to effectively exchange information.
Working with Others
- Supports all co-workers and treats them with dignity and respect.
- Develops and maintains positive and productive working relationships with other associates and departments.
- Partners with and assists others to promote an environment of teamwork and achieve common goals.
- Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Documentation/Reporting
- Enters and locates work-related information using computers and/or application systems.
- Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software
- Enters and retrieves information contained in computer databases and software to update records, files.
- Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
CRITICAL COMPETENCIES
Analytical Skills
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications
- Telephone/Email Etiquette Skills
- English Language Proficiency
- Communication
- Writing
- Listening
- Applied Reading
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Initiative
- Stress Tolerance
- Adaptability/Flexibility
Organization
- Detail Orientation
- Multi-Tasking
- Time Management
- Planning and Organizing
Computer Software
- Microsoft Office Suite
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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