GENERAL SUMMARY:
Responsible for providing accurate, professional and prompt Member service while
performing a variety of financial transactions virtually, through interactive
teller machines (ITMs). Maintains knowledge on all related products, services,
and promotions to effectively create cross-sale opportunities based on member
needs.
This role is eligible for a language stipend of $200/monthly after 90 days of
employment
Salary range is $19.00 - $22.72/hr. Job Grade, NE 8. Final salary is dependent
on a candidate’s experience and qualifications.
QUALIFICATIONS:
Minimum Education & Experience Requirements:
High School diploma or equivalent
3 years customer service, sales and/or retail banking experience
Spanish speaking is preferred
Minimum Knowledge & Skill Requirements:
Maintains a positive, professional appearance while communicating effectively
through on-screen technology
Excellent attention to detail and sound judgement
Ability to work in a fast-paced, goal-oriented environment
Must be an effective team player, cooperative, flexible and dependable
Ability to communicate clearly and effectively
Knowledge of credit union products and services
Must be customer service oriented with the ability to identify and meet
member needs
Must possess basic math and computer skills
COMPETENCIES:
Customer Focus
Composure
Approachability
Drive for Results
Decision Quality
Self-Development
Perseverance
WORKING CONDITIONS/ENVIRONMENT:
This job requires the employee to sit or stand for extended periods of time.
Infrequent lifting up to 25 lbs.
OTHER REQUIREMENTS:
Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to
obtain license through the Nationwide Mortgage Licensing System & Registry
(NMLS).
MAJOR ACCOUNTABILITIES AND TASKS:
1. Processes a variety of virtual transactions promptly, accurately and
efficiently. This includes deposits, transfers, withdrawals, and payments
in accordance with credit union policies, procedures, and regulatory
requirements.
2. Learns and applies new technology, serving as a Subject Matter Expert on
Interactive Video Teller Machines and stays abreast of ITM enhancements,
including process improvement and procedures.
3. Guides members through self-service handling of account maintenance requests
through digital channels.
4. Builds, develops and maintains relationships with members to ensure a
positive member experience.
5. Determines Member’s financial needs and recommends appropriate products and
services. Educates Member on the various products and services available
including online and mobile banking. Creates cross-selling opportunities in
order to meet branch and individual sales goals.
6. Resolves Members' requests, problems, and complaints or directs them to the
appropriate person or department for information and assistance.
7. Maintains an up-to-date and comprehensive knowledge on all credit union
products, services, promotions, policies, procedures, rules and
regulations.
8. Meets balancing requirements.
9. Performs other duties as assigned.
About Us:
At Vantage West, we pride ourselves on fostering a vibrant learning environment
where curiosity and growth are at the heart of everything we do. Together, we
are not just building a successful company; we are cultivating a community where
everyone can thrive.
Benefits And Perks:
· Health Coverage – We offer medical, dental and vision coverage for you and
your dependents. Other benefits include: life insurance, flexible spending
accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate
Care Solutions (Backup Child and Adult Care Services).
· Paid Time Off and Holidays – Work-life balance is a focus with generous paid
time off, with additional time given for sick days, paid holidays, and 16 hours
of paid time to participate in our community volunteer program. We also offer
enhanced paid military leave and paid maternity/paternity leave.
· Retirement Savings – Generous 401k Plan.
· Development Activities – We focus on continuous growth by encouraging Job
Shadowing and Personal Development Plans, which leads to a 40+% annual internal
promotion rate.
· Tuition Reimbursement – We have partnered with the University of Arizona
Global Campus to offer eligible full-time employees 100% tuition coverage
towards an online Bachelor’s or Master’s Degree.
Equal Opportunity Employer Veterans Disabled