Position: Virtual Receptionist
Number of hours: 40 hrs/week
Schedule: EST
Tasks required:
Answer and route incoming calls professionally and courteously.
Provide information to callers, take messages, and manage call logs.
Schedule appointments and maintain calendars as needed.
Handle basic customer inquiries and direct them to the appropriate department.
Assist with administrative support tasks such as email correspondence and data entry.
Ensure a seamless communication experience for clients and customers.
Requirements:
Previous experience in a call center, receptionist, or customer service role.
Familiarity with phone systems and customer service software.
Excellent working knowledge of various CRM tools and telephone systems
Strong organizational skills and attention to detail.
Ability to handle multiple calls and prioritize tasks effectively.
Demonstrate a highly customer-focused ‘can do’ approach and have an awareness of key customer service values
Strong verbal and written communication skills.
Demonstrates efficiency, dependability, and the ability to manage time effectively.
Professional and friendly approach with a problem-solving mindset.
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