Virtual Intake Coordinator Remote in FL | Part-Time | Schedule 3pm-7pm | $17/hour, $19/hour upon completion of training
About the Role
- This is a virtual coordinator role supporting AWA's adolescent program with a focus on intakes and administrative support.
- You keep the program organized and moving by managing intake documentation, coordinating schedules, supporting virtual sessions, and communicating with families throughout the admissions process.
- Spanish fluency is required for this role.
- Backgrounds that translate well: Psychology/Counseling Graduate Studies · Behavioral Health · Case Management · Education · Administrative Support
What You'll Do
- Process intakes, upload sign-in sheets, prepare welcome kits, and maintain census records
- Coordinate scheduling for new admissions, including psych and IEP appointments
- Communicate with parents and families by phone and email in English and Spanish on intake logistics and progress updates
- Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions and transitions
- Provide real-time tech support to clients during virtual sessions (Zoom, breakout rooms, chat)
- Track attendance and maintain accurate program records
- Complete same-day documentation, including wellness check-ins as needed
- Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately
What We're Looking For
- Required
- Bilingual required: English and Spanish
- Experience in a clinical, educational, administrative, or community mental health setting
- Comfortable supporting virtual group sessions and managing basic tech troubleshooting (Zoom, breakout rooms)
- Strong organizational and documentation skills
- Emotionally regulated, professional, and consistent under pressure
- Understands the limits of a non-clinical role — escalates appropriately, never makes independent clinical decisions
- AWA is an adolescent mental health organization operating PHP and IOP programs in South Florida. We exist to serve teens and families at their most critical moments — and this role is at the center of that work every day.
Learn More: Adolescent Wellness Academy