VIP Account Manager | Remote
Over99.com operates one of the fastest-growing crypto casinos in the world while building a community-first brand in iGaming, sports betting, and casino entertainment. We're rethinking how players engage across social and community channels. The VIP Account Manager will join an exceptional VIP team, collaborating with experienced colleagues to manage and elevate relationships with our most valued players, delivering professional, personalised, and discreet service.
The Role
The VIP Account Manager will oversee the strategic and day-to-day management of VIP relationships, acting as a trusted point of contact and advocate for high-value players. This role sits within the VIP CRM & Operations function and requires excellent judgment, relationship management expertise, and the ability to coordinate effectively across teams in a fast-moving environment.
Candidates based in Australia or South America are preferred.
Key responsibilities include:
Report to the Director of VIP CRM & Operations and the Senior VIP Account Manager for performance and KPI alignment
Escalate player queries and issues to the Director of VIP CRM & Operations, Senior VIP Account Manager, or VIP Account Manager as appropriate
Manage VIP communication channels, including Telegram and Intercom, ensuring timely and professional engagement
Support the Senior VIP Account Manager and VIP Account Manager in implementing new VIP processes
Assist in coordinating and managing new VIP campaigns
Take on delegated responsibilities and special projects, such as contributing to policy and process documentation, shadowing new team members, and providing structured feedback during their first 30 days
Build and maintain strong relationships with high-value players, addressing requests and concerns with discretion and professionalism
Monitor player activity and feedback to support retention and engagement strategies
The role reports into the Director of VIP CRM & Operations, with performance and KPI alignment supported by senior VIP account leadership.
Experience & Profile
Proven experience managing VIP or high-value client relationships, ideally within online gaming, casino, or crypto environments
Strong understanding of VIP service expectations and relationship-driven engagement
Excellent communication skills and high emotional intelligence
Comfortable using player data and behavioural insights to support strategic decision-making
Self-directed, detail-oriented, and able to operate autonomously
Availability to work European hours
Familiarity with cryptocurrency or crypto-based platforms is an advantage
What We Offer
💰 Competitive Salaries
🌍 Remote-First Environment – Work from anywhere and collaborate with a global team
🎯 Performance-Based Bonuses – We reward real impact and results
🚀 High-Growth Start-up – Be part of a well-funded company at the intersection of gaming and blockchain
🌴 Generous Holiday Allowance – Take time to rest, reset, and recharge
⏰ Flexible Hours & Time Off – We focus on outcomes, not clock-watching
🎨 Opportunity to define and scale the design identity of a rapidly growing crypto brand
⚡ Fast execution, minimal bureaucracy, and a high-impact environment
🔥 Work on bold, visible creative across product, brand, and performance marketing
Experience managing VIP or high-value client relationships, strong communication and emotional intelligence, ability to use behavioral insights, autonomous work style, European-hours availability, and crypto familiarity preferred.
Key Responsibilities
- managing relationships
- escalating queries
- monitoring activity
Skills & Tools
Telegram, Intercom
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Australia or South America
- Languages: English
Benefits
- Generous paid time off
About Over99
A global crypto gaming company operating casino and sports betting platforms. — Industry: Information Technology