As the first dedicated hire for the VIP program, the full-time VIP Account Manager will manage end-to-end relationships with VIP members through in-app messaging, ensuring personalized support, onboarding, and resolution of high-stakes issues while working remotely.
Key responsibilities
Act as the personal contact for VIP members, facilitating onboarding and proactive communication Resolve high-stakes situations with urgency and precision, coordinating with support and engineering as needed Help design and scale the VIP program, focusing on member feedback and experience enhancements Required qualifications 4+ years in premium or VIP support, account management, or customer success, preferably in a fintech or crypto environment Deep understanding of crypto, including self-custody and transaction tracing Exceptional written communication skills, maintaining warmth and clarity under pressure Strong sense of discretion and security awareness, particularly regarding high-value user interactions Flexibility to accommodate global time zones, including some evening and weekend availability
Experience: 4 years required