Role Description The Vice President Operations Services is a full-time remote role responsible for leading and optimizing operational support for ERP services, including Financials, Distribution, EDI, Business Intelligence, WMS, and RF Scanning. This role oversees service delivery teams, sets operational standards, and ensures high-quality, consistent execution across client engagements. Day-to-day responsibilities include defining and implementing operational strategies, monitoring performance metrics, resolving escalated issues, and collaborating with product, technical, and client success teams.
The Vice
President will manage budgets and resources, drive process improvements, and support pre-sales and client onboarding by translating business needs into scalable operational solutions. This role also involves mentoring leaders, fostering a culture of accountability and continuous improvement, and maintaining strong relationships with key clients and stakeholders.
Qualifications
Candidates should possess strong Operations Management and Team Management skills to lead service delivery and cross-functional teams effectively.
Candidates should possess solid Finance and Analytical Skills to manage budgets, interpret data, and support financially sound operational decisions.
Candidates should possess Strategic Planning and Analytical Skills to design long-term operational roadmaps and drive continuous improvement initiatives.
Experience with ERP systems (Financials, Distribution, WMS, RF Scanning, EDI, and Business Intelligence) and operations in manufacturing or distribution environments is highly beneficial.
Demonstrated leadership experience at a senior level in operations or services, with a track record of scaling processes and teams.
Excellent communication, stakeholder management, and problem-solving abilities, with comfort working in a remote, distributed environment.
Bachelor’s degree in Business, Operations, Engineering, or a related field; an advanced degree (MBA or equivalent) is preferred.