Vice President of Operations
Location: Remote – United States
Employment Type: Full-Time
Department: Operations / Executive Leadership
Reports to: Chief Executive Officer
About the Role
We are seeking an experienced and results-oriented Vice President of Operations to lead the company’s operational strategy, execution, and performance. This executive will oversee key operational functions, improve processes, optimize resources, and establish effective operating practices that support business objectives and sustainable growth.
The Vice President of Operations will work closely with Sales, Finance, Product, Customer Service, Supply Chain, Technology, and other functional leaders. The ideal candidate combines strong operational judgment with experience in process improvement, performance management, resource planning, financial management, and team leadership.
Key Responsibilities
Operational Strategy & Performance
Develop and execute operational strategies aligned with company goals and business priorities.
Oversee day-to-day operational activities and ensure effective execution of business plans.
Establish operating processes, procedures, standards, and performance expectations.
Monitor operational performance through KPIs, dashboards, reports, and business reviews.
Analyze operational data to identify performance gaps, risks, inefficiencies, and improvement opportunities.
Provide executive leadership with clear operational analysis and practical recommendations.
Process Improvement & Scalability
Evaluate existing workflows, processes, and operating structures to identify opportunities for improvement.
Implement initiatives that improve productivity, service quality, efficiency, and resource utilization.
Standardize processes where appropriate and establish clear ownership and accountability.
Develop scalable operating practices that can support changing business requirements.
Lead continuous improvement initiatives and measure the results of operational changes.
Cross-Functional Leadership
Partner with Sales, Finance, Product, Customer Service, Supply Chain, Technology, and other departments.
Coordinate cross-functional priorities and ensure operational requirements are clearly understood.
Support company-wide initiatives, strategic projects, business expansion, and organizational improvements.
Establish effective communication and escalation processes across operational teams.
Help resolve issues that affect execution, customer service, resources, costs, or business performance.
Financial & Resource Management
Work with Finance to develop operating budgets, forecasts, and resource plans.
Monitor operating expenses, resource utilization, and department performance.
Support effective allocation of people, technology, equipment, and other operational resources.
Identify opportunities to improve cost management while maintaining appropriate service and performance standards.
Provide leadership with operational and financial information needed for planning and decision-making.
Systems, Technology & Automation
Evaluate operational systems, technology platforms, and reporting processes.
Improve the use of ERP, CRM, workforce management, business intelligence, and other operational tools.
Identify opportunities for automation and digital process improvement.
Ensure operational data is accurate, accessible, and useful for performance management.
Partner with Technology and other teams on systems improvements that support operational efficiency.
Risk & Operational Continuity
Identify operational risks and develop appropriate mitigation and continuity plans.
Establish processes for addressing operational disruptions, service issues, resource constraints, and critical dependencies.
Monitor operational controls and ensure established procedures are followed.
Coordinate appropriate responses to significant operational issues and provide timely updates to executive leadership.
Support business continuity planning and operational readiness.
Team Leadership & Development
Lead, develop, and support operations managers and functional leaders.
Establish clear objectives, responsibilities, performance expectations, and development priorities.
Build a culture focused on accountability, collaboration, operational discipline, and continuous improvement.
Coach leaders and team members to strengthen problem-solving and execution capabilities.
Support organizational planning, staffing, and leadership development as business requirements evolve.
Qualifications
Bachelor’s degree in Business, Operations Management, Supply Chain, Finance, or a related field.
12+ years of progressive experience in operations, business management, general management, or a related discipline.
5+ years of senior-level operational leadership experience.
Demonstrated experience developing operational strategies and improving business processes.
Strong experience with performance management, resource planning, process improvement, and operational scalability.
Experience managing budgets, operating expenses, forecasts, and resource allocation.
Strong analytical and problem-solving skills with the ability to make sound business decisions.
Excellent communication, organization, and leadership skills.
Proven ability to work effectively across multiple business functions.
Experience leading and developing managers and operational teams.
Familiarity with ERP, CRM, workforce management, business intelligence, or other operational systems.
Ability to lead effectively in a fully remote work environment.
Preferred Qualifications
Experience in technology, SaaS, professional services, manufacturing, distribution, healthcare, financial services, or another complex operating environment.
Experience managing operations across multiple functions, locations, or business units.
Familiarity with platforms such as SAP, Oracle, NetSuite, Microsoft Dynamics, Salesforce, or similar systems.
Experience with Lean, Six Sigma, Kaizen, or other structured process improvement methodologies.
Experience leading automation, digital transformation, or operational systems initiatives.
Experience supporting business expansion, organizational development, or major strategic initiatives.
MBA or advanced degree in a relevant field.
Executive Leadership Responsibilities The Vice President of Operations will serve as a key member of the executive leadership team and provide operational insight for strategic planning and business decisions. This role will help translate company objectives into practical operating plans, ensure effective execution, and identify opportunities to strengthen processes, resources, systems, and organizational capabilities.
What Success Looks Like
Success in this role means establishing efficient and consistent operations, improving process performance, maintaining clear operational standards and KPIs, optimizing resources, and providing reliable information for business decisions. The successful executive will strengthen cross-functional coordination, improve execution, resolve operational issues effectively, and build scalable processes and systems that support the company’s long-term objectives.
Work Environment
This is a fully remote position available to candidates located within the United States. The role requires regular collaboration with executive leadership, employees, customers, and external partners through video conferencing, business systems, project management platforms, email, and other communication tools.
Compensation and Benefits The company offers a competitive compensation and benefits package based on experience, qualifications, location, and role responsibilities. Benefits may include medical, dental, and vision coverage, retirement plan options, paid time off, company holidays, performance-based incentives, and other employee programs.
How to Apply
Please submit a current resume highlighting your experience in operations leadership, strategic planning, process improvement, financial management, resource optimization, performance management, cross-functional leadership, and organizational development.